WithSecure experienced a critical incident on January 26, 2026 affecting Email Support Form, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 06:20 AM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- monitoring Jan 26, 2026, 10:05 AM UTC
A fix has been implemented, and we are monitoring the result.
- resolved Jan 26, 2026, 10:08 AM UTC
The issue has been resolved. If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us. We kindly ask you to submit your request again. We apologize for the inconvenience caused.