WithSecure incident

Provisioning API is returning 503 Back-end server is at capacity error

Critical Resolved View vendor source →

WithSecure experienced a critical incident on February 10, 2026 affecting API, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 03:44 AM UTC
Resolved
Feb 10, 2026, 07:00 AM UTC
Duration
3h 16m
Detected by Pingoru
Feb 10, 2026, 03:44 AM UTC

Affected components

API

Update timeline

  1. investigating Feb 10, 2026, 03:44 AM UTC

    Currently Provisioning API is returning "503 Back-end server is at capacity" error. Visible effects of this is that partners cannot issue new license/change subscription/get license information via Provisioning API.

  2. identified Feb 10, 2026, 06:49 AM UTC

    A mitigation was implemented. Checking the solution.

  3. resolved Feb 10, 2026, 07:00 AM UTC

    The issue has been solved.