Ordering, Provisioning, and Device Management Issues Affecting Elements Portal, Partner Portal, and APIs

Update timeline

1. investigating Sep 03, 2026, 04:02 AM UTC

   We're aware of an issue affecting Elements Security Center's device-related responses. Partners and customers may encounter errors when attempting to provision, install, or change licenses/devices for Elements services across multiple platforms.

2. investigating Sep 03, 2026, 05:54 AM UTC

   The issue is currently affecting both the Elements Portal, Partner Portal and API, causing ordering, provisioning and device management failures across Elements services. Partners and customers may experience errors when provisioning services, installing products, or making changes to licenses and devices. Our teams are actively investigating the root cause with the highest priority and are fully engaged in resolving the issue. We are working to restore normal service as quickly as possible and will provide further updates as soon as additional information becomes available.

3. identified Sep 03, 2026, 10:19 AM UTC

   We have identified the root causes behind the issues affecting both the Elements Portal and Partner Portal. Our teams are actively working on implementing the necessary fixes as a matter of highest priority. We will continue to monitor the situation closely and provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work to restore full service functionality.

4. monitoring Sep 03, 2026, 01:43 PM UTC

   The issues affecting both Elements Portal and Partner Portal provisioning/ordering services have been resolved. At this time, services are functioning normally. Our teams will continue to closely monitor the environment to ensure stability and verify that all affected transactions have been successfully processed. Further updates will be provided if needed.

5. resolved Sep 03, 2026, 01:51 PM UTC

   This incident has been resolved.