WithSecure incident
WithSecure contact Support webform not creating Support cases
WithSecure experienced a critical incident on December 15, 2025 affecting Email Support Form, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 07:47 AM UTC
We are investigating an issue, where using the contact Support webform is not generating Support cases. https://www2.withsecure.com/en/support/contact-support/email-support While we investigate the issue and recovery options, please use alternate means of contacting us. Partners: Please submit a case through Partner Portal Customers with Advanced or Premium Support subscriptions: Please submit a case through eService You can also reach us by phone. Our phone numbers and opening hours are listed here: https://www2.withsecure.com/en/support/contact-support/call-support
- identified Dec 15, 2025, 08:06 AM UTC
We have recovered the functionality. You can submit new support cases through our webform again. We are investigating recovery options for submissions during the outage.
- resolved Dec 15, 2025, 10:51 AM UTC
If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those. We apologize for the inconvenience.