WithSecure incident

Elements Agent and Countercept experiencing delay to sync and execute remote operations.

Minor Resolved View vendor source →

WithSecure experienced a minor incident on December 11, 2025 affecting Endpoint Protection and Endpoint Detection and Response and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 08:49 AM UTC
Resolved
Dec 11, 2025, 12:30 PM UTC
Duration
3h 40m
Detected by Pingoru
Dec 11, 2025, 08:49 AM UTC

Affected components

Endpoint ProtectionEndpoint Detection and ResponseSensors

Update timeline

  1. identified Dec 11, 2025, 08:49 AM UTC

    We are experiencing intermittent delays in WithSecure Elements Endpoints and Countercept for Europe region, which may cause delays in remote operations such as network isolation. We are in the process of investigating the root cause and are working diligently to resolve the issue.

  2. resolved Dec 11, 2025, 12:30 PM UTC

    The issue has been resolved. We no longer experience delays. No operations/data was lost.