WithSecure Outage History

Started Nov 28, 2025, 02:24 AM UTC· resolved Nov 28, 2025, 09:02 AM UTC

1. investigating Nov 28, 2025, 02:24 AM UTC

   We have identified new issue where Partner Portal login is not possible to all partners.

2. monitoring Nov 28, 2025, 08:58 AM UTC

   A fix has been implemented, and fix has been confirmed. Partner Portal is functional. We are monitoring the issue.

3. resolved Nov 28, 2025, 09:02 AM UTC

   This issue has been closed.

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Started Nov 27, 2025, 01:58 AM UTC· resolved Nov 27, 2025, 07:27 AM UTC

1. investigating Nov 27, 2025, 01:58 AM UTC

   We are investigating an issue where authentication through SMS is not possible, when logging in to With Secure services and Partner Portal. This is not causing Security issue on Endpoint Security immediately. We strongly encourage to use Authenticator, such as google/MS authenticator.

2. monitoring Nov 27, 2025, 06:31 AM UTC

   We have resolved the issue, SMS authentication is functioning again.

3. resolved Nov 27, 2025, 07:27 AM UTC

   This issue has been resolved.

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Started Nov 24, 2025, 01:09 PM UTC· resolved Nov 24, 2025, 02:37 PM UTC

1. investigating Nov 24, 2025, 01:09 PM UTC

   We are investigating an issue with WithSecure Elements Exposure Management. Currently, Exposure Management is unavailable. Please follow this incident for updates.

2. resolved Nov 24, 2025, 02:37 PM UTC

   WithSecure Elements Exposure Management has been restored. No actions are needed from our customers and partners.

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Started Nov 14, 2025, 01:50 AM UTC· resolved Nov 14, 2025, 10:28 AM UTC

1. investigating Nov 14, 2025, 01:50 AM UTC

   We are investigating an issue where authentication through SMS is not possible, when logging in to WithSecure services.

2. investigating Nov 14, 2025, 06:21 AM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 14, 2025, 08:28 AM UTC

   We have resolved the issue, SMS authentication is functioning again.

4. resolved Nov 14, 2025, 10:28 AM UTC

   This incident has been resolved.

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Started Nov 11, 2025, 07:50 AM UTC· resolved Nov 11, 2025, 10:07 AM UTC

1. investigating Nov 11, 2025, 07:50 AM UTC

   We are investigating an issue where authentication through SMS is not possible, when logging in to WithSecure services.

2. identified Nov 11, 2025, 09:39 AM UTC

   We have identified the cause of the issue and are working to resolve it.

3. resolved Nov 11, 2025, 10:07 AM UTC

   We have resolved the issue, SMS authentication is functioning again. We apologize for the inconvenience caused.

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Started Nov 07, 2025, 08:03 AM UTC· resolved Nov 07, 2025, 10:37 PM UTC

1. investigating Nov 07, 2025, 08:03 AM UTC

   We are investigating an issue where Total Volume business model orders fail in WithSecure Partner Portal. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.

2. investigating Nov 07, 2025, 11:38 AM UTC

   We continue to work on this issue with the highest priority. Please continue following this incident for updates.

3. investigating Nov 07, 2025, 03:09 PM UTC

   We continue to work on this issue with the highest priority. Please continue following this incident for updates.

4. investigating Nov 07, 2025, 03:41 PM UTC

   A fix has been implemented, and we are monitoring the result.

5. monitoring Nov 07, 2025, 08:47 PM UTC

   A fix has been implemented, and we are monitoring the result.

6. resolved Nov 07, 2025, 10:37 PM UTC

   The incident has been resolved now. We apologize for the inconvenience caused by the outage.

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Started Oct 22, 2025, 01:10 PM UTC· resolved Oct 22, 2025, 01:42 PM UTC

1. investigating Oct 22, 2025, 01:10 PM UTC

   We are currently investigating an issue where attachments to Incidents in WithSecure Elements MDR and EDR can not be downloaded in regions outside of Europe. WithSecure Countercept is not affected.

2. resolved Oct 22, 2025, 01:42 PM UTC

   The incident is resolved. As of 6:57:24 AM UTC Administrators in non-European regions could not download attachments from incidents. The effectiveness of investigative actions by our DRT team was impaired as attachments could not be retrieved. However, containment and remediation jobs, such as deleting files, killing processes were not affected. We deployed a fix at 12:35:41 UTC. Attachments are once again available for download.

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Started Oct 20, 2025, 07:35 AM UTC· resolved Oct 20, 2025, 10:38 AM UTC

1. investigating Oct 20, 2025, 07:35 AM UTC

   We are investigating an issue where WithSecure Elements portal is inaccessible. Please follow this incident for updates.

2. investigating Oct 20, 2025, 08:16 AM UTC

   Currently login to WithSecure Elements Security Center is not possible. We are investigating whether this is related to wider issues with Amazon Web Services.

3. investigating Oct 20, 2025, 08:47 AM UTC

   WithSecure Cloud Protection for Salesforce is impacted by the current outage as well. Advanced Scanning & Large File Scanning as well as File Reputation lookups and backups are not working. Small file & Url Scanning is working. We continue working on the issue with the highest priority.

4. identified Oct 20, 2025, 09:34 AM UTC

   WithSecure services and portals are recovering. We continue to work on fully restoring all services.

5. resolved Oct 20, 2025, 10:38 AM UTC

   The incident has been resolved, all services have recovered.

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Started Oct 16, 2025, 02:22 PM UTC· resolved Oct 17, 2025, 11:38 AM UTC

1. investigating Oct 16, 2025, 02:22 PM UTC

   We are experiencing an issue where Total Volume business model orders fail in WithSecure Partner Portal. The order appears to complete but no licenses are provisioned. The issue exclusively affects orders following the Total Volume model. We are working on resolving the issue. Please follow this incident for updates.

2. identified Oct 16, 2025, 05:11 PM UTC

   We have identified the issue and deployed a fix. We are now verifying the effectiveness of the fix. Most users should already see normal functionality, however issues remain for some users and we continue working on a solution.

3. resolved Oct 17, 2025, 11:38 AM UTC

   The issue has been resolved. If you attempted to place a Total Volume order during the outage, please place a new order. We apologize for the inconvenience caused by this outage.

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Started Oct 07, 2025, 10:06 AM UTC· resolved Oct 13, 2025, 05:16 AM UTC

1. investigating Oct 07, 2025, 10:06 AM UTC

   We are investigating an issue where WithSecure Policy Manager Server is unable to register to our backend. Existing Policy Manager installations will continue to function. New installations will fail to register, you can use Policy Manager in Trial mode. Security functionality and updates are not affected.

2. investigating Oct 08, 2025, 11:53 AM UTC

   We are continuing to investigate this issue.

3. resolved Oct 13, 2025, 05:16 AM UTC

   This incident has been resolved.

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Started Sep 25, 2025, 02:01 PM UTC· resolved Sep 25, 2025, 02:22 PM UTC

1. investigating Sep 25, 2025, 02:01 PM UTC

   We are currently investigating an issue where the quoting tool in the new WithSecure Partner Portal is not working. Therefore, no new orders can be placed. We are working on this issue with the highest priority and ask our partners to hold orders until the portal is restored. Please follow this incident for updates.

2. resolved Sep 25, 2025, 02:22 PM UTC

   The issue has been resolved. New orders can be filed again. We apologize for the outage.

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Started Sep 12, 2025, 12:44 AM UTC· resolved Sep 12, 2025, 11:16 AM UTC

1. investigating Sep 12, 2025, 12:44 AM UTC

   Currently Elements Security Center doesn't respond properly when adding/deleting/managing devices, creating admin, showing devices, etc. A temporary fix was applied, however root cause is still under investigation. --Symptom 1 Installing EPP to new device, then the device won’t show up in Elements Security Center. --symptom 2 Existing devices are shown multiple n Elements Security Center. --Symptom 3 Register new license with admin user from Self-registration site(Or adding new admin user from existing company account in Elements Security Center), then the error is shown. Next Steps are to finding out the root cause for this issue. Products/Customers affected by this incident are Elements Security Center Admin/Users. Visible effects of this are instability device management in Elements Security Center

2. investigating Sep 12, 2025, 03:20 AM UTC

   Updated configurations in backend as mitigation. The performance degradation is slowly improving after that. The investigation for root cause is still ongoing.

3. investigating Sep 12, 2025, 03:49 AM UTC

   Mitigation action seems to be successful. Next step is investigating root cause in standard business hours and monitoring the situation 24/7.

4. resolved Sep 12, 2025, 11:16 AM UTC

   This incident has been resolved.

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Started Aug 13, 2025, 08:01 AM UTC· resolved Aug 15, 2025, 07:28 AM UTC

1. investigating Aug 13, 2025, 08:01 AM UTC

   We are currently investigating an issue where submitting a support request from our support pages does not work. There is no error message on the webform. If you have submitted a support request and have not received an automated response with a case number, you are affected. Partners: Please submit your support request from the Partner Portal Customers with advanced or premium support: Please submit your support request from the eService portal Other customers: Please submit your support request again, once the issue is resolved. In urgent cases, please give us a call. Our phone numbers and opening hours: https://www.withsecure.com/en/support/contact-support/call-support Login to Partner Portal and eService: https://www.withsecure.com/en/login

2. identified Aug 13, 2025, 09:53 AM UTC

   We have identified and resolved the issue, new Support Requests created from our webform are again reaching us. When submitting a case, you will get an automatic response with a case number. https://www.withsecure.com/en/support/contact-support/email-support We are currently investigating recovery options for submitted Support Requests that did not reach us and will update this incident with more information, as it becomes available.

3. monitoring Aug 14, 2025, 12:44 AM UTC

   The main issue has been solved. WithSecure support page can accept new support requests. Next Steps are to recover the dropped cases.

4. identified Aug 14, 2025, 06:33 AM UTC

   We are currently investigating recovery options for submitted Support Requests that did not reach us and will update this incident with more information, as it becomes available.

5. resolved Aug 15, 2025, 07:28 AM UTC

   If you have submitted a support request between Monday, 11th of August and Wednesday, 13th of August and have not received an automatic response with a support case ID, please contact us again. In urgent cases, please give us a call. We apologize for the inconvenience caused.

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Started Jul 03, 2025, 10:01 AM UTC· resolved Jul 11, 2025, 11:59 AM UTC

1. investigating Jul 03, 2025, 10:01 AM UTC

   Cosmos is currently experiencing a degraded state due to high query volume, which may be causing delays in remote operations via PUSH. We are actively investigating the cause of the issue and will provide updates as soon as it's identified.

2. monitoring Jul 04, 2025, 12:43 AM UTC

   The root cause has been identified and a fix has been applied. The situation is now back to normal. As of 12:00 UTC, Cosmos is still processing the backlog of PUSH notifications.

3. resolved Jul 11, 2025, 11:59 AM UTC

   This incident is now resolved.

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Started Jun 12, 2025, 12:13 PM UTC· resolved Jun 12, 2025, 01:59 PM UTC

1. investigating Jun 12, 2025, 12:13 PM UTC

   We are investigating a delay in the creation of Broad Context Detections (BCD) in WithSecure Elements Endpoint Detection and Response. BCDs appear with a delay of up to 40 Minutes in the WithSecure Elements portal. We are working to reduce the delay with the highest priority.

2. resolved Jun 12, 2025, 01:59 PM UTC

   This incident has been resolved.

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Started May 28, 2025, 11:19 AM UTC· resolved May 28, 2025, 02:35 PM UTC

1. investigating May 28, 2025, 11:19 AM UTC

   We are investigating an issue where remote operations in WithSecure Elements Endpoint Protection, Endpoint Detection and Response, Managed Detection and Response as well as Business Suite Client Security and Server Security are executed with a delay. Push notifications from clients may also arrive with a delay to the WithSecure Elements portal.

2. resolved May 28, 2025, 02:35 PM UTC

   The issue is now resolved as of 14:27 UTC

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Started May 13, 2025, 11:35 AM UTC· resolved May 13, 2025, 02:55 PM UTC

1. investigating May 13, 2025, 11:35 AM UTC

   We are investigating an issue with WithSecure Elements Collaboration Protection. When a cloud connection is newly established or refreshed, despite the UI showing "connected", there will be no SharePoint sites or Teams Channel listed as protected. The Exchange functionality and One Drive are working as expected. We are working on resolving the issue.

2. resolved May 13, 2025, 02:55 PM UTC

   We have found the root cause of the issue and a fix was done in production. However a refresh of permissions for sharepoint is required for Elements collaboration protection. The refresh can be completed with the following steps: 1: Logging in to the Elements security Center 2: Navigating to the Collaboration Protection section 3: Select Cloud Services from the left hand menu 4: From the Cloud Services pages select the Tenant an action menu will become visible and select "Refresh permissions to Sharepoint" a new permission consent will be requested, including all the necessary permissions This must be completed by all Elements Collaboration Protection users to maintain Sharepoint and Teams coverage.

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Started May 08, 2025, 11:27 AM UTC· resolved May 15, 2025, 08:26 AM UTC

1. investigating May 08, 2025, 11:27 AM UTC

   We are currently investigating an issue where the Microsoft Sentinel connector is not receiving security event data from WithSecure Elements. Affected are all customers using the Sentinel connector.

2. identified May 12, 2025, 12:24 PM UTC

   We are in the process of releasing a new version that resolves this issue. This version is currently pending Microsoft approval. In the meantime, you can manually upgrade the WithSecure Elements API connector for Microsoft Sentinel (deployed from Azure Marketplace) by following these steps: Login to Azure CLI az login Download the Fixed Version of the Connector App from: https://github.com/WithSecureOpenSource/elements-api/releases/download/1.0.1/connector.zip Run the Function App Deployment (Modify the MyResourceGroupName and MyFunctionAppName as needed): az functionapp deployment source config-zip --resource-group MyResourceGroupName --name MyFunctionAppName --src ./connector.zip

3. resolved May 15, 2025, 08:26 AM UTC

   This incident has been resolved.

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Started Apr 23, 2025, 01:49 PM UTC· resolved Apr 28, 2025, 11:25 AM UTC

1. investigating Apr 23, 2025, 01:49 PM UTC

   We are investigating an issue where WithSecure Elements Endpoint Detection and Response Linux sensor as well as the response components may stop running after a reboot. Other platforms are not affected. To workaround the issue, execute the master-switch off command, followed by master-switch on on the affected host. This will restore full functionality on the host. We are working on resolving the issue for all affected hosts.

2. identified Apr 25, 2025, 02:24 PM UTC

   We have released a fix for the issue to our Early Access program. We expect to release it to all clients early next week. We recommend assigning a small number of endpoints to participate in the Early Access program. Selected workstations and servers receive updates prior to the general availability. You can configure the Early Access in the profile in the WithSecure Elements Portal by navigating to - Security Configurations - Profiles - Linux - Edit profile - General - Early access to client software - Save and publish

3. resolved Apr 28, 2025, 11:25 AM UTC

   We have published a fix today. This will be automatically taken into use and resolve the issue.

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Started Apr 17, 2025, 07:16 AM UTC· resolved Apr 22, 2025, 06:39 AM UTC

1. investigating Apr 17, 2025, 07:16 AM UTC

   We are investigating an issue where WithSecure Exposure Management findings for identities are inconsistent. The portal may falsely report "no issues found", hence previously visible recommendations related to Identities might be missing. Any new issues will continue to be detected and recommendations given for.

2. identified Apr 17, 2025, 01:12 PM UTC

   We have identified the issue and are gradually restoring identity findings.

3. monitoring Apr 18, 2025, 06:57 AM UTC

   The process of recreating the Identity findings was successfully completed overnight. Please note that the calculation process may take some time before the results are fully available.

4. resolved Apr 22, 2025, 06:39 AM UTC

   This incident has been resolved.

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Started Apr 10, 2025, 11:16 AM UTC· resolved Apr 14, 2025, 09:12 AM UTC

1. investigating Apr 10, 2025, 11:16 AM UTC

   We are investigating an issue where WithSecure Elements Endpoint Protection automated tasks do not start. Affected platforms are Windows Client & Server as well as Mac. Symptoms are: Software Updater automatic installation does not work at all File scanning task, which is configured via Automated Tasks, does not start Shutdown, restart, and other automated tasks do not start 3 or more fshoster32.exe processes are running

2. identified Apr 10, 2025, 01:36 PM UTC

   We have identified the issue and are working on a solution. We aim to publish a fix early next week (week from 14th of April).

3. resolved Apr 14, 2025, 09:12 AM UTC

   We have published a fix to the issue. The fix is taken into use automatically, no administrator or user action is needed. If you wish, you can verify the installation in the WithSecure Elements portal under Environment - Devices - Computers. The latest installed hotfixed client version will show 25.1.85.0 If the hotfix version is not visible in the table, click "select columns" and search for "hotfix".

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