WithSecure incident
Total Volume amendments result in expiration of the license
WithSecure experienced a major incident on May 15, 2026 affecting Ordering, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 15, 2026, 12:12 PM UTC
We have identified an issue where amendments of Total Volume orders result in expiration of the license. As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount. In this case, the license is incorrectly set to expire on the day of the order. We have identified and manually updated affected orders, so no further action is needed. We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.
- identified May 18, 2026, 07:38 AM UTC
We are currently testing a fix for the issue. We will update this incident once the fix has been deployed.
- resolved May 18, 2026, 10:20 AM UTC
The issue has been resolved. The expiration of all affected orders have been corrected by us, no further action is needed.