WithSecure incident

Total Volume amendments result in expiration of the license

Major Ongoing View vendor source →

WithSecure is currently experiencing a major incident affecting Ordering, which began 6 min ago. The vendor's full update timeline is below.

Started
May 15, 2026, 12:12 PM UTC
Resolved
Ongoing
Duration
● 6m
Detected by Pingoru
May 15, 2026, 12:12 PM UTC

Affected components

Ordering

Update timeline

  1. identified May 15, 2026, 12:12 PM UTC

    We have identified an issue where amendments of Total Volume orders result in expiration of the license. As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount. In this case, the license is incorrectly set to expire on the day of the order. We have identified and manually updated affected orders, so no further action is needed. We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.