WithSecure incident

WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot

Minor Resolved View vendor source →
Started
Feb 26, 2026, 01:43 PM UTC
Resolved
Mar 05, 2026, 01:58 PM UTC
Duration
7d
Detected by Pingoru
Feb 26, 2026, 01:43 PM UTC

Affected components

Endpoint Protection

Update timeline

  1. investigating Feb 26, 2026, 01:43 PM UTC

    We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot. We have confirmed that this issue is cosmetic and clients/servers remain protected. We are working on a fix.

  2. identified Feb 27, 2026, 01:13 PM UTC

    We have identified the issue and are working on a fix. Please note: this issue is cosmetic and clients/servers remain protected.

  3. identified Mar 03, 2026, 01:29 PM UTC

    We continue working on a fix for the issue.

  4. identified Mar 04, 2026, 07:49 AM UTC

    We have created a fix, which is currently in testing. We will notify, when the fix is released.

  5. identified Mar 05, 2026, 08:53 AM UTC

    We continue testing the fix and hope to release it today, but no later than tomorrow (6th of March)

  6. resolved Mar 05, 2026, 01:58 PM UTC

    We have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators. Additional information for administrators: The Hotfix ID is 76, Description: Scanning platform initial state calculation and Firewall initial state

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