WithSecure incident
Elements profiles are not assigned timely to Endpoint Protection clients
Resolved after 6 days 22 hours, affecting Portal and Endpoint Protection and 1 more, on June 17, 2026.
A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Jun 17, 2026, 08:25 AM UTC
Currently Elements profiles are not being assigned to Endpoint Protection clients in a timely manner. Profile assignments remain in Pending or Update in progress state for extended periods (several hours) preventing administrators from applying profile updates efficiently. Also affected are operations triggered from Elements Portal. The issue impacts European instances of Elements portal We are working on a solution with the highest priority.
- monitoring Jun 17, 2026, 12:57 PM UTC
A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators. We will continue to monitor the situation closely.
- resolved Jun 24, 2026, 07:11 AM UTC
This incident has been resolved.
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