WithSecure incident
WithSecure Elements Portal: newly registered devices not appearing, profile changes not reaching endpoints
WithSecure experienced a major incident on January 19, 2026 affecting Portal and Endpoint Protection and 1 more component, lasting 20h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2026, 01:45 PM UTC
We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.
- identified Jan 19, 2026, 02:13 PM UTC
We have identified further symptoms: - Newly registered devices do not appear in the WithSecure Elements Portal. - Removed devices reappear after page refresh. - Assigned or updated profiles do not go through to the devices - Operations sent from the WithSecure Elements Portal not going through to the clients - Unmanaged devices (WithSecure Exposure Management) are not shown or updated We continue working on the issue with the highest priority.
- identified Jan 19, 2026, 04:17 PM UTC
We are continuously working on a fix for this issue.
- identified Jan 19, 2026, 06:37 PM UTC
We are actively working on this issue and treating it as a top priority.
- monitoring Jan 19, 2026, 07:26 PM UTC
We have restored the service. You may see outdated information in WithSecure Elements Portal until all data has been updated. We estimate that all data has updated by 04:00 UTC.
- resolved Jan 20, 2026, 09:52 AM UTC
This incident has been resolved.