WithSecure incident

Contact Support form not working

Critical Resolved View vendor source →
Started
Feb 24, 2026, 03:56 AM UTC
Resolved
Feb 24, 2026, 10:08 AM UTC
Duration
6h 11m
Detected by Pingoru
Feb 24, 2026, 03:56 AM UTC

Affected components

Email Support Form

Update timeline

  1. investigating Feb 24, 2026, 03:56 AM UTC

    We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

  2. monitoring Feb 24, 2026, 04:19 AM UTC

    A fix has been deployed. We are monitoring this issue.

  3. resolved Feb 24, 2026, 10:08 AM UTC

    This incident has been resolved.

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