WithSecure incident
Firewall module in Elements profile is empty in the portal
Resolved after 1 hour 23 minutes, affecting Portal and Endpoint Protection and 1 more, on July 20, 2026.
A fix has now been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 20, 2026, 06:53 AM UTC
We're aware of an issue affecting the Firewall settings view in Elements Security Center. Under "WithSecure firewall profiles," existing firewall profiles are not being displayed — the list appears empty, and related tables may show blank or missing rows. We've identified that the firewall profile data isn't being returned correctly to the interface, which is why existing profiles fail to load. Our team is actively working on a fix and validating it in our staging environment before rolling it out to production. We understand this may affect your ability to review or manage firewall profiles, and we appreciate your patience while we work to restore full functionality as quickly as possible. We'll share another update as soon as the fix is verified and rolled out.
- identified Jul 20, 2026, 06:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 20, 2026, 07:27 AM UTC
A fix has now been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 08:17 AM UTC
This incident has been resolved.
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