Is WithSecure down?

We are currently investigating an issue affecting the Partner Portal where partner users across multiple regions are unable to view contact information for their end customer accounts. As a result, partners may be unable to place new orders or make changes that require customer contact details, as the contact information is not being displayed in the portal. Automatic renewal orders continue to function normally and are not impacted by this issue. Our teams are actively investigating the matter and we will provide further updates as soon as more information becomes available.

We have identified the root cause of the issue. A resynchronization of the affected contact information is currently in progress. We expect the contacts to become visible again shortly. We will provide another update once the resynchronization has been completed.

A fix has been implemented and we are now monitoring the results.

The issue has now been resolved, and full Partner Portal functionality has been restored. Customer contacts are once again visible under end customer accounts, and partners can place new orders as normal.

We are currently experiencing an issue affecting the visibility of Security Events in the Elements Portal. The issue impacts customers and partners across both the APAC and EU regions. Our teams have identified the issue and are actively investigating the root cause with the highest priority. We are working to restore normal functionality as quickly as possible and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

We have identified the root cause of the issue affecting the visibility of Security Events in the Elements Portal and have deployed a fix to production. The issue impacted customers and partners across both the APAC and EU regions. While the fix has been implemented, Security Events are currently being reprocessed and synchronized. As a result, some delays in event visibility may continue until processing has fully completed. Our teams are actively monitoring the recovery and progress of the event backlog to ensure normal operation is fully restored. We appreciate your patience and understanding and will provide further updates as needed.

The issue affecting the visibility of Security Events has been successfully resolved, and historical event data is now visible as expected. We will continue to closely monitor the environment to ensure ongoing stability and verify that event processing remains healthy and operates as expected. At this time, services are functioning normally, and no further impact has been observed.

This incident has been resolved.

We're aware of an issue affecting Elements Security Center's device-related responses. Partners and customers may encounter errors when attempting to provision, install, or change licenses/devices for Elements services across multiple platforms.

The issue is currently affecting both the Elements Portal, Partner Portal and API, causing ordering, provisioning and device management failures across Elements services. Partners and customers may experience errors when provisioning services, installing products, or making changes to licenses and devices. Our teams are actively investigating the root cause with the highest priority and are fully engaged in resolving the issue. We are working to restore normal service as quickly as possible and will provide further updates as soon as additional information becomes available.

We have identified the root causes behind the issues affecting both the Elements Portal and Partner Portal. Our teams are actively working on implementing the necessary fixes as a matter of highest priority. We will continue to monitor the situation closely and provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work to restore full service functionality.

The issues affecting both Elements Portal and Partner Portal provisioning/ordering services have been resolved. At this time, services are functioning normally. Our teams will continue to closely monitor the environment to ensure stability and verify that all affected transactions have been successfully processed. Further updates will be provided if needed.

This incident has been resolved.

We are currently investigating reports of performance degradation affecting WithSecure Elements Exposure Management (XM). Affected users may experience: • Slow response times across the XM portal • Errors when accessing Vulnerability Management (VM) scan groups • "Failed to fetch tags" error messages • "Failed to fetch scheduling templates" error messages • Scans remaining in a Queued or Running state for extended periods • Multiple HTTP 4xx error responses • Intermittent issues impacting scan-related functionality and workflows Our teams are actively investigating and working to restore normal service. Further updates will be provided as they become available. We apologize for the inconvenience and thank you for your patience.

We have identified an issue affecting the database, which has resulted in a backlog in scan and report processing. A fix has been deployed, and the service is now recovering. We expect it to take up to 96 hours for the backlog of scans and reports to be fully processed and for normal operation to resume. We apologize for any inconvenience this may cause and will continue to monitor the situation closely.

Recovery continues to progress as expected, with the backlog of scans and reports steadily decreasing. We are seeing ongoing improvement across the service. Thank you for your continued patience and understanding in this matter.

Service recovery continues to make steady progress following the deployment of the fix. The backlog of scans and reports is being processed successfully, and we continue to observe improvements in overall service performance and availability. We expect the situation to normalize during the weekend. Thank you for your patience and continued understanding while we work towards full recovery.

The deployed fix was performed as expected, and portal performance has returned to normal levels. The backlog of queued items has been fully processed and cleared. At this time, we are not observing any widespread impact on the service. We will continue to monitor the environment closely to ensure ongoing stability and verify that no further issues arise. Thank you for your patience while we worked to resolve this issue.

This incident has been resolved. All affected services are operating normally.

We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections. Customers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections The following error message may be displayed: Failed to update Broad Context Detection! Example: Broad Context Detection Details, TX-ID: 0000-xxxxxxxxxxx Failed to update Broad Context Detection! Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.

At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours. Our teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.

A corrective fix has been deployed. We are actively monitoring the results to confirm that the issue has been fully resolved and that services remain stable.

This incident has been resolved.