Is WithSecure down?

Customers using WithSecure Elements Collaboration Protection may experience that some emails are not being scanned as expected. The majority of emails continue to be processed and scanned normally. Our teams are actively investigating the issue in collaboration with Microsoft and are working to restore full service functionality as quickly as possible. We will provide further updates as additional information becomes available.

This incident has been resolved.

We are currently monitoring an ongoing third-party service disruption that is affecting systems used by the Partner Portal and eService. As a result, some partners and customers may experience intermittent errors, service degradation, or be unable to access certain portal functions. In some cases, the Partner Portal may display the message: "Looks like the site is temporarily unavailable." We are actively monitoring the situation with the service provider and will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause.

This incident has been resolved.

We are currently investigating an issue affecting the Partner Portal where partner users across multiple regions are unable to view contact information for their end customer accounts. As a result, partners may be unable to place new orders or make changes that require customer contact details, as the contact information is not being displayed in the portal. Automatic renewal orders continue to function normally and are not impacted by this issue. Our teams are actively investigating the matter and we will provide further updates as soon as more information becomes available.

We have identified the root cause of the issue. A resynchronization of the affected contact information is currently in progress. We expect the contacts to become visible again shortly. We will provide another update once the resynchronization has been completed.

A fix has been implemented and we are now monitoring the results.

The issue has now been resolved, and full Partner Portal functionality has been restored. Customer contacts are once again visible under end customer accounts, and partners can place new orders as normal.

We are currently experiencing an issue affecting the visibility of Security Events in the Elements Portal. The issue impacts customers and partners across both the APAC and EU regions. Our teams have identified the issue and are actively investigating the root cause with the highest priority. We are working to restore normal functionality as quickly as possible and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

We have identified the root cause of the issue affecting the visibility of Security Events in the Elements Portal and have deployed a fix to production. The issue impacted customers and partners across both the APAC and EU regions. While the fix has been implemented, Security Events are currently being reprocessed and synchronized. As a result, some delays in event visibility may continue until processing has fully completed. Our teams are actively monitoring the recovery and progress of the event backlog to ensure normal operation is fully restored. We appreciate your patience and understanding and will provide further updates as needed.

The issue affecting the visibility of Security Events has been successfully resolved, and historical event data is now visible as expected. We will continue to closely monitor the environment to ensure ongoing stability and verify that event processing remains healthy and operates as expected. At this time, services are functioning normally, and no further impact has been observed.

This incident has been resolved.

We're aware of an issue affecting Elements Security Center's device-related responses. Partners and customers may encounter errors when attempting to provision, install, or change licenses/devices for Elements services across multiple platforms.

The issue is currently affecting both the Elements Portal, Partner Portal and API, causing ordering, provisioning and device management failures across Elements services. Partners and customers may experience errors when provisioning services, installing products, or making changes to licenses and devices. Our teams are actively investigating the root cause with the highest priority and are fully engaged in resolving the issue. We are working to restore normal service as quickly as possible and will provide further updates as soon as additional information becomes available.

We have identified the root causes behind the issues affecting both the Elements Portal and Partner Portal. Our teams are actively working on implementing the necessary fixes as a matter of highest priority. We will continue to monitor the situation closely and provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work to restore full service functionality.

The issues affecting both Elements Portal and Partner Portal provisioning/ordering services have been resolved. At this time, services are functioning normally. Our teams will continue to closely monitor the environment to ensure stability and verify that all affected transactions have been successfully processed. Further updates will be provided if needed.

This incident has been resolved.