Is WithSecure down?

We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections. Customers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections The following error message may be displayed: Failed to update Broad Context Detection! Example: Broad Context Detection Details, TX-ID: 0000-xxxxxxxxxxx Failed to update Broad Context Detection! Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.

At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours. Our teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.

A corrective fix has been deployed. We are actively monitoring the results to confirm that the issue has been fully resolved and that services remain stable.

This incident has been resolved.

We're aware of an issue affecting the Firewall settings view in Elements Security Center. Under "WithSecure firewall profiles," existing firewall profiles are not being displayed — the list appears empty, and related tables may show blank or missing rows. We've identified that the firewall profile data isn't being returned correctly to the interface, which is why existing profiles fail to load. Our team is actively working on a fix and validating it in our staging environment before rolling it out to production. We understand this may affect your ability to review or manage firewall profiles, and we appreciate your patience while we work to restore full functionality as quickly as possible. We'll share another update as soon as the fix is verified and rolled out.

The issue has been identified and a fix is being implemented.

A fix has now been implemented and we are monitoring the results.

This incident has been resolved.

Currently Elements profiles are not being assigned to Endpoint Protection clients in a timely manner. Profile assignments remain in Pending or Update in progress state for extended periods (several hours) preventing administrators from applying profile updates efficiently. Also affected are operations triggered from Elements Portal. The issue impacts European instances of Elements portal We are working on a solution with the highest priority.

A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators. We will continue to monitor the situation closely.

This incident has been resolved.

We have identified an issue where support page is not accessible from withsecure.com corporate page. We are working on a solution with the highest priority. Direct access to English support page https://support.withsecure.com/ is working.

A temporary fix has been deployed. On some localized pages, the English support page may still be displayed. In the meantime, partners and users can refer to the available content and switch the language manually in certain sections, such as the User Guide. We will continue working on a full resolution as a high priority.

This incident has been resolved.

We have identified an issue where elevating recommendations in WithSecure Elements Exposure Management is failing with an error message. We are working on resolving the issue with the highest priority.

The issue has been resolved.