WithSecure experienced a critical incident on March 23, 2026 affecting Email Support Form, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Email Support Form
Update timeline
- investigating Mar 23, 2026, 05:34 AM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- resolved Mar 23, 2026, 09:05 AM UTC
This incident has been solved.