WithSecure incident

Error when updating Broad Context Detection Status in Elements Security Center

Resolved after 4 days 1 hour, affecting Endpoint Detection and Response and Managed Detection and Response and 1 more, on July 24, 2026.

monitoring Jul 27, 2026, 12:13 PM UTC

A corrective fix has been deployed. We are actively monitoring the results to confirm that the issue has been fully resolved and that services remain stable.

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Started: Jul 24, 2026, 11:13 AM UTC
Resolved: Jul 28, 2026, 12:33 PM UTC
Duration: 4d 1h
Detected by Pingoru: Jul 24, 2026, 11:13 AM UTC

Affected components

Endpoint Detection and ResponseManaged Detection and ResponseIdentity Security

Update timeline

investigating Jul 24, 2026, 11:13 AM UTC

We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections. Customers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections The following error message may be displayed: Failed to update Broad Context Detection! Example: Broad Context Detection Details, TX-ID: 0000-xxxxxxxxxxx Failed to update Broad Context Detection! Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.
identified Jul 24, 2026, 12:46 PM UTC

At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours. Our teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.
monitoring Jul 27, 2026, 12:13 PM UTC

A corrective fix has been deployed. We are actively monitoring the results to confirm that the issue has been fully resolved and that services remain stable.
resolved Jul 28, 2026, 12:33 PM UTC

This incident has been resolved.

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