Twilio Outage History
Twilio degraded · 10 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 561 of 592 (95%) |
Incidents, newest first
Notice October 2, 2026 Increased Email Deferrals and Delays in Deliveries –
Started Oct 02, 2026, 02:30 PM UTC· resolved Oct 02, 2026, 02:30 PM UTC
- resolved Oct 02, 2026, 04:16 PM UTC
Our engineers have investigated and resolved the issues with a subset of customers experiencing a spike in email deferrals and delay in deliveries. From October 1st, 3:50 PM PST to October 2nd, 8:30 AM PST customers may have seen an increase in email deferrals or delays email delivery. The issue has been resolved and all impacted services are operating normally.
Minor October 2, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium 4h 27m SMS, Europe
Started Oct 02, 2026, 09:35 AM UTC· resolved Oct 02, 2026, 02:02 PM UTC
- investigating Oct 02, 2026, 09:35 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 02, 2026, 10:35 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 02, 2026, 10:46 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 11:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 02, 2026, 12:01 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 02, 2026, 02:02 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium is operating normally.
Minor October 2, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vodafone Netherlands 6h 38m SMS, Europe
Started Oct 02, 2026, 04:42 AM UTC· resolved Oct 02, 2026, 11:20 AM UTC
- investigating Oct 02, 2026, 04:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 04:58 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 05:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 02, 2026, 07:08 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 02, 2026, 09:08 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 02, 2026, 11:20 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vodafone network subscribers in the Netherlands is operating normally.
Minor October 1, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to Jio India 7h 39m SMS, APAC
Started Oct 01, 2026, 11:01 PM UTC· resolved Oct 02, 2026, 06:41 AM UTC
- investigating Oct 01, 2026, 11:01 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 11:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 12:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 02, 2026, 02:06 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 02, 2026, 05:01 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 02, 2026, 06:41 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Jio network subscribers in India is operating normally.
Minor October 1, 2026 A2P Campaign Registration Delays 4h 53m Trust Hub
Started Oct 01, 2026, 06:38 PM UTC· resolved Oct 01, 2026, 11:31 PM UTC
- investigating Oct 01, 2026, 06:38 PM UTC
Our monitoring systems have detected a potential issue with A2P campaign submissions. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 01, 2026, 07:08 PM UTC
We have identified an issue with A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 08:53 PM UTC
We are still investigating A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 11:06 PM UTC
A2P campaign creation is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 01, 2026, 11:31 PM UTC
Issue with A2P campaign creation which may cause delays for customers has been resolved and it is operating normally at this time.
Minor October 1, 2026 Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain 12h 10m Voice, Europe
Started Oct 01, 2026, 10:40 AM UTC· resolved Oct 01, 2026, 10:51 PM UTC
- investigating Oct 01, 2026, 10:40 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 11:14 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 12:14 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 01:17 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 03:27 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 07:28 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 10:51 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain are operating normally.
Minor October 1, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States 3h 9m SMS Short Code, North America
Started Oct 01, 2026, 09:35 AM UTC· resolved Oct 01, 2026, 12:45 PM UTC
- investigating Oct 01, 2026, 09:35 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 10:24 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 11:24 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 12:45 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in the United States are operating normally.
Minor October 1, 2026 SMS Delivery Delays and Failures from Twilio to DigiMobil (Movistar) Spain 4h 52m SMS, Europe
Started Oct 01, 2026, 08:32 AM UTC· resolved Oct 01, 2026, 01:24 PM UTC
- investigating Oct 01, 2026, 08:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 09:34 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 11:42 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 01, 2026, 11:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DigiMobil (Movistar) network subscribers in Spain. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 12:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 01:24 PM UTC
The incident has been resolved and SMS delivery from Twilio to DigiMobil (Movistar) network subscribers in Spain is operating normally.
Minor October 1, 2026 SMS Delivery Delays from Twilio to Algar Telecom (CTBC) Brazil 7h 8m SMS, Latin America
Started Oct 01, 2026, 12:26 AM UTC· resolved Oct 01, 2026, 07:35 AM UTC
- investigating Oct 01, 2026, 12:26 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 01:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 03:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom (CTBC) network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 05:37 AM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 07:35 AM UTC
The incident has been resolved and SMS delivery from Twilio to Algar Telecom (CTBC) network subscribers in Brazil is operating normally.
Minor September 30, 2026 Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States 11h 52m Lookup SIM Swap, Legacy Identity MatchAndAttributes
Started Sep 30, 2026, 11:25 PM UTC· resolved Oct 01, 2026, 11:18 AM UTC
- investigating Sep 30, 2026, 11:25 PM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 12:30 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 02:31 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 01, 2026, 06:31 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 01, 2026, 06:42 AM UTC
Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 06:42 AM UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 08:54 AM UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 11:18 AM UTC
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Minor September 30, 2026 SMS Delivery Delays from Twilio to Kolbi Costa Rica 9h 13m SMS, Latin America
Started Sep 30, 2026, 10:21 PM UTC· resolved Oct 01, 2026, 07:34 AM UTC
- investigating Sep 30, 2026, 10:21 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 11:31 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 01, 2026, 01:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 05:34 AM UTC
We have observed a recovery in SMS delivery from Twilio to Kolbi network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 07:34 AM UTC
The incident has been resolved and SMS delivery from Twilio to Kolbi network subscribers in Costa Rica is operating normally.
Minor September 30, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia 8h 11m SMS, Latin America
Started Sep 30, 2026, 10:08 PM UTC· resolved Oct 01, 2026, 06:20 AM UTC
- investigating Sep 30, 2026, 10:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 11:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 11:45 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 12:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 02:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 04:21 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 06:20 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.
Minor September 30, 2026 SMS Delivery Delays from Twilio to Tigo Guatemala 2h 30m SMS, Latin America
Started Sep 30, 2026, 10:08 PM UTC· resolved Oct 01, 2026, 12:39 AM UTC
- investigating Sep 30, 2026, 10:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 30, 2026, 11:19 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 12:39 AM UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.
Minor September 30, 2026 SMS Delivery Delays and Failures from Twilio to Wind Tre Italy 3h 45m SMS, Europe
Started Sep 30, 2026, 09:26 PM UTC· resolved Oct 01, 2026, 01:11 AM UTC
- investigating Sep 30, 2026, 09:26 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:27 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 30, 2026, 11:33 PM UTC
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 01:11 AM UTC
The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
Minor September 30, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile 4h 1m SMS, Latin America
Started Sep 30, 2026, 06:08 PM UTC· resolved Sep 30, 2026, 10:10 PM UTC
- investigating Sep 30, 2026, 06:08 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 06:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 07:10 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 07:49 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 09:51 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 10:10 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.
Minor September 30, 2026 Delivery Failures From Verify to China 1h 15m Verify
Started Sep 30, 2026, 03:16 PM UTC· resolved Sep 30, 2026, 04:31 PM UTC
- investigating Sep 30, 2026, 03:16 PM UTC
We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 04:15 PM UTC
We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 04:31 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Minor September 30, 2026 SMS Delivery Delays from Twilio to Vodafone Netherlands 3h 56m SMS, Europe
Started Sep 30, 2026, 10:23 AM UTC· resolved Sep 30, 2026, 02:20 PM UTC
- investigating Sep 30, 2026, 10:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:53 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 12:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 01:28 PM UTC
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 02:20 PM UTC
The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in the Netherlands is operating normally.
Minor September 30, 2026 SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia 1d 5h SMS, APAC
Started Sep 30, 2026, 07:18 AM UTC· resolved Oct 01, 2026, 01:09 PM UTC
- investigating Sep 30, 2026, 07:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone / Viettel / Beeline / Sotelco network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 07:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 08:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 10:33 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 02:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 06:40 AM UTC
We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 08:41 AM UTC
We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 01:09 PM UTC
The incident has been resolved and SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia is operating normally.
Minor September 30, 2026 Messaging Logs API Latency & Errors 6h 57m SMS
Started Sep 30, 2026, 06:12 AM UTC· resolved Sep 30, 2026, 01:09 PM UTC
- investigating Sep 30, 2026, 06:12 AM UTC
We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 07:24 AM UTC
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 30, 2026, 09:27 AM UTC
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 12:49 PM UTC
We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.
- resolved Sep 30, 2026, 01:09 PM UTC
We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.
Minor September 30, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala 2h 38m SMS, Latin America
Started Sep 30, 2026, 03:29 AM UTC· resolved Sep 30, 2026, 06:08 AM UTC
- investigating Sep 30, 2026, 03:29 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 03:34 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 04:34 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 06:07 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 06:08 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.
Minor September 30, 2026 SMS Delivery Receipt Delays from Twilio to Tigo Guatemala 11h 55m SMS, Latin America
Started Sep 30, 2026, 12:43 AM UTC· resolved Sep 30, 2026, 12:39 PM UTC
- investigating Sep 30, 2026, 12:43 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 01:49 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 30, 2026, 03:54 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 30, 2026, 06:57 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 30, 2026, 08:40 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 10:41 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 12:39 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
Minor September 29, 2026 Flex Plugins CLI Is Degraded 3h 16m Flex Plugins
Started Sep 29, 2026, 01:56 PM UTC· resolved Sep 29, 2026, 05:12 PM UTC
- identified Sep 29, 2026, 01:56 PM UTC
Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 29, 2026, 02:52 PM UTC
Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 2 hour(s) or as soon as more information becomes available.
- monitoring Sep 29, 2026, 04:43 PM UTC
Flex Plugins CLI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 29, 2026, 05:12 PM UTC
Flex Plugins CLI has been resolved and is operating normally at this time. New version 7.1.3 of Flex Plugins CLI is released with the fix, kindly upgrade to resume publishing.
Notice September 28, 2026 Bulk Messaging API Errors – Mailsend: Comms API
Started Sep 28, 2026, 09:12 PM UTC· resolved Sep 28, 2026, 09:12 PM UTC
- resolved Sep 28, 2026, 09:12 PM UTC
Our engineers have investigated and resolved an issue with the Bulk Messaging API. From 12:00PM PDT to 12:30PM PDT on Wednesday, 9/16/26, customers may have experienced elevated HTTP 503 status codes and request timeouts when calling Bulk Messaging API endpoints. The issue has been resolved and all impacted services are operating normally.
Minor September 28, 2026 SMS Delivery Receipt Delays from Twilio to CTBC Brazil 1d 16h SMS, Latin America
Started Sep 28, 2026, 01:25 PM UTC· resolved Sep 30, 2026, 05:45 AM UTC
- investigating Sep 28, 2026, 01:25 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 28, 2026, 02:12 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 28, 2026, 03:17 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 28, 2026, 05:22 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 28, 2026, 09:23 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 29, 2026, 05:23 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 29, 2026, 09:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to CTBC network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 03:43 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to CTBC network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 05:45 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to CTBC network subscribers in Brazil are operating normally.
Minor September 28, 2026 Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom 16h 53m Voice, Europe
Started Sep 28, 2026, 10:45 AM UTC· resolved Sep 29, 2026, 03:38 AM UTC
- investigating Sep 28, 2026, 10:45 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 28, 2026, 11:48 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 28, 2026, 01:50 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 28, 2026, 05:56 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 09:30 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 11:36 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 29, 2026, 03:38 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom are operating normally.