- Detected by Pingoru
- May 19, 2026, 04:48 PM UTC
- Resolved
- May 19, 2026, 10:54 PM UTC
- Duration
- 6h 6m
Affected: SMS, APACMMS, APACSMS, Europe
Timeline · 7 updates
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investigating May 19, 2026, 04:48 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 19, 2026, 04:51 PM UTC
We are continuing to investigate this issue.
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identified May 19, 2026, 04:55 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 19, 2026, 05:56 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 19, 2026, 07:58 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 19, 2026, 08:59 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 19, 2026, 10:54 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 03:21 PM UTC
- Resolved
- May 19, 2026, 04:08 PM UTC
- Duration
- 47m
Affected: Other
Timeline · 3 updates
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investigating May 19, 2026, 03:21 PM UTC
Our monitoring systems have detected a potential issue with One Console Voice SIP Domain regional pages. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified May 19, 2026, 03:38 PM UTC
Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.
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resolved May 19, 2026, 04:08 PM UTC
Issue with One Console Voice SIP Domain regional pages has been resolved and is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 02:31 PM UTC
- Resolved
- May 19, 2026, 09:32 PM UTC
- Duration
- 7h
Affected: Voice, Europe
Timeline · 4 updates
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investigating May 19, 2026, 02:31 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 19, 2026, 03:35 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Greece. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 19, 2026, 07:30 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 19, 2026, 09:32 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 01:21 PM UTC
- Resolved
- May 25, 2026, 04:07 PM UTC
- Duration
- 6d 2h
Affected: SMS, Europe
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 07:46 AM UTC
- Resolved
- May 19, 2026, 07:07 PM UTC
- Duration
- 11h 21m
Affected: SMS, Latin America
Timeline · 7 updates
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investigating May 19, 2026, 07:46 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 19, 2026, 08:46 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating May 19, 2026, 10:54 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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identified May 19, 2026, 02:15 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 19, 2026, 03:02 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 19, 2026, 05:07 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 19, 2026, 07:07 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 05:57 AM UTC
- Resolved
- May 19, 2026, 12:50 PM UTC
- Duration
- 6h 52m
Affected: SMS, Europe
Timeline · 6 updates
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investigating May 19, 2026, 05:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 19, 2026, 06:57 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Hi3G network subscribers in Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 19, 2026, 07:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 19, 2026, 08:37 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Numbers and Hi3G network subscribers in Denmark. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 19, 2026, 10:47 AM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 19, 2026, 12:50 PM UTC
The incident has been resolved and SMS delivery between Twilio and Hi3G network subscribers in Denmark is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 05:07 AM UTC
- Resolved
- May 19, 2026, 05:45 AM UTC
- Duration
- 38m
Affected: Conversations
Timeline · 3 updates
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investigating May 19, 2026, 05:07 AM UTC
We are currently observing a spike in Whatsapp conversations outbound messages delay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 19, 2026, 05:17 AM UTC
We are observing recovery in Whatsapp conversations outbound messages delay. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
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resolved May 19, 2026, 05:45 AM UTC
We are no longer experiencing Whatsapp conversations outbound messages delay. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 10:09 PM UTC
- Resolved
- May 19, 2026, 03:36 AM UTC
- Duration
- 5h 27m
Affected: MMS Short Code, North America
Timeline · 6 updates
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investigating May 18, 2026, 10:09 PM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 18, 2026, 10:22 PM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 18, 2026, 11:23 PM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 19, 2026, 01:23 AM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 19, 2026, 01:30 AM UTC
We have observed a recovery in MMS delivery from Twilio Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 19, 2026, 03:36 AM UTC
The incident has been resolved and MMS delivery from Twilio Short Codes to AT&T network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 08:36 PM UTC
- Resolved
- May 18, 2026, 11:38 PM UTC
- Duration
- 3h 1m
Affected: SMS, Latin America
Timeline · 5 updates
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investigating May 18, 2026, 08:36 PM UTC
Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 18, 2026, 08:51 PM UTC
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 18, 2026, 09:14 PM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 18, 2026, 11:15 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 18, 2026, 11:38 PM UTC
The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Brazil is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 06:42 PM UTC
- Resolved
- May 20, 2026, 11:15 PM UTC
- Duration
- 2d 4h
Affected: Messaging Channels
Timeline · 7 updates
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identified May 18, 2026, 06:42 PM UTC
Our engineers have identified the issue where Customers may experience a delay in getting Twilio/flows templates approved on WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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identified May 18, 2026, 07:41 PM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
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identified May 18, 2026, 10:12 PM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
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identified May 19, 2026, 01:54 AM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
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identified May 20, 2026, 02:06 AM UTC
Our engineers have identified an issue where customers may experience a delay in getting Twilio/Flows templates approved on WhatsApp and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
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monitoring May 20, 2026, 09:28 PM UTC
Our engineers have deployed a fix for the issue causing delays in Twilio/Flows template approvals on WhatsApp. We are now monitoring the service to ensure stability and confirm that the issue is fully resolved. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 20, 2026, 11:15 PM UTC
Our engineers have monitored the fix and confirmed the issue with WhatsApp templates has been resolved. All services are now operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 03:56 PM UTC
- Resolved
- May 18, 2026, 05:12 PM UTC
- Duration
- 1h 16m
Affected: Text-to-Speech US1
Timeline · 4 updates
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investigating May 18, 2026, 03:56 PM UTC
Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified May 18, 2026, 04:29 PM UTC
We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.
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monitoring May 18, 2026, 04:41 PM UTC
Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved May 18, 2026, 05:12 PM UTC
Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 02:08 PM UTC
- Resolved
- May 18, 2026, 02:52 PM UTC
- Duration
- 44m
Affected: Intelligent Alerts
Timeline · 3 updates
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investigating May 18, 2026, 02:08 PM UTC
We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.
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monitoring May 18, 2026, 02:22 PM UTC
Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved May 18, 2026, 02:52 PM UTC
Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 09:10 AM UTC
- Resolved
- May 18, 2026, 10:46 AM UTC
- Duration
- 1h 36m
Affected: Conversation Intelligence (classic)
Timeline · 3 updates
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investigating May 18, 2026, 09:10 AM UTC
We are currently investigating an issue where a small percentage of real-time transcripts generated via the transcription TwiML verb are failing to be stored in Conversational Intelligence. This is also preventing the subsequent intelligence analysis of those transcripts from being completed. Our team is actively working to resolve this service disruption, and we expect to provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 18, 2026, 09:45 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We are currently seeing recovery for the storage of real-time transcripts and their subsequent intelligence analysis. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 18, 2026, 10:46 AM UTC
The issue preventing the storage of real-time transcripts and their subsequent intelligence analysis has been resolved, and Conversational Intelligence is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 09:28 PM UTC
- Resolved
- May 17, 2026, 12:58 AM UTC
- Duration
- 3h 30m
Affected: SMS, Middle East & Africa
Timeline · 4 updates
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investigating May 16, 2026, 09:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating May 16, 2026, 10:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 16, 2026, 11:03 PM UTC
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 17, 2026, 12:58 AM UTC
The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 08:55 PM UTC
- Resolved
- May 17, 2026, 01:05 AM UTC
- Duration
- 4h 9m
Affected: Voice, Latin America
Timeline · 5 updates
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identified May 16, 2026, 08:55 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 16, 2026, 08:56 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 16, 2026, 09:56 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 16, 2026, 11:01 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 17, 2026, 01:05 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio El Salvador Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 05:11 PM UTC
- Resolved
- May 17, 2026, 12:55 AM UTC
- Duration
- 7h 44m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating May 16, 2026, 05:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 16, 2026, 06:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 16, 2026, 07:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 16, 2026, 09:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 16, 2026, 10:54 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 17, 2026, 12:55 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on affected networks in Colombia is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 16, 2026, 10:51 AM UTC
- Resolved
- May 16, 2026, 01:57 PM UTC
- Duration
- 3h 6m
Affected: Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Lookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes
Timeline · 5 updates
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investigating May 16, 2026, 10:51 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 16, 2026, 11:04 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 16, 2026, 11:45 AM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 16, 2026, 01:55 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 16, 2026, 01:57 PM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 08:51 PM UTC
- Resolved
- Jun 03, 2026, 07:59 AM UTC
- Duration
- 18d 11h
Affected: Sender ID
Timeline · 21 updates
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 02:37 PM UTC
- Resolved
- May 16, 2026, 02:03 AM UTC
- Duration
- 11h 25m
Affected: SMS, Europe
Timeline · 7 updates
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investigating May 15, 2026, 02:37 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 15, 2026, 03:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 15, 2026, 04:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified May 15, 2026, 06:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring May 15, 2026, 07:58 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring May 15, 2026, 09:59 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved May 16, 2026, 02:03 AM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 06:20 AM UTC
- Resolved
- May 15, 2026, 10:17 PM UTC
- Duration
- 15h 57m
Affected: SMS, APAC
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 03:54 AM UTC
- Resolved
- May 15, 2026, 07:04 AM UTC
- Duration
- 3h 9m
Affected: SMS Toll-Free, North AmericaSMS Toll-Free, North America
Timeline · 4 updates
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investigating May 15, 2026, 03:54 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 15, 2026, 04:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 15, 2026, 05:11 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 15, 2026, 07:04 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to affected networks in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 03:01 AM UTC
- Resolved
- May 15, 2026, 05:43 AM UTC
- Duration
- 2h 42m
Affected: Voice, North America
Timeline · 4 updates
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investigating May 15, 2026, 03:01 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 15, 2026, 03:25 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 15, 2026, 03:36 AM UTC
We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 15, 2026, 05:43 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 09:07 PM UTC
- Resolved
- May 14, 2026, 09:16 PM UTC
- Duration
- 9m
Affected: SMS, Latin America
Timeline · 4 updates
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investigating May 14, 2026, 09:07 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified May 14, 2026, 09:10 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring May 14, 2026, 09:16 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved May 14, 2026, 09:16 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico is operating normally.
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 08:50 PM UTC
- Resolved
- May 19, 2026, 12:01 PM UTC
- Duration
- 4d 15h
Affected: SMS, Latin America
Timeline · 14 updates
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- Detected by Pingoru
- May 14, 2026, 03:10 PM UTC
- Resolved
- May 15, 2026, 08:40 AM UTC
- Duration
- 17h 30m
Affected: SMS, APAC
Timeline · 9 updates
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