Twilio incident

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 03:29 AM UTC
Resolved
Sep 30, 2026, 06:08 AM UTC
Duration
2h 38m
Detected by Pingoru
Sep 30, 2026, 03:29 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 30, 2026, 03:29 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 30, 2026, 03:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 30, 2026, 04:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 30, 2026, 06:07 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 30, 2026, 06:08 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.