Twilio incident

Voice Call Failures from a Subset of Twilio Mobile Numbers to Vodafone United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 28, 2026 affecting Voice, Europe, lasting 16h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 10:45 AM UTC
Resolved
Sep 29, 2026, 03:38 AM UTC
Duration
16h 53m
Detected by Pingoru
Sep 28, 2026, 10:45 AM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Sep 28, 2026, 10:45 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 28, 2026, 11:48 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 28, 2026, 01:50 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 28, 2026, 05:56 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Sep 28, 2026, 09:30 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 28, 2026, 11:36 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 29, 2026, 03:38 AM UTC

    The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom are operating normally.