Twilio incident

SMS Delivery Receipt Delays from Twilio to Tigo Guatemala

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 11h 55m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 12:43 AM UTC
Resolved
Sep 30, 2026, 12:39 PM UTC
Duration
11h 55m
Detected by Pingoru
Sep 30, 2026, 12:43 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 30, 2026, 12:43 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 30, 2026, 01:49 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 30, 2026, 03:54 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Sep 30, 2026, 06:57 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  5. monitoring Sep 30, 2026, 08:40 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 30, 2026, 10:41 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Sep 30, 2026, 12:39 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.