Twilio incident

Gateway API (Lookup API) Failure Increase and High Latency on Verizon in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, lasting 11h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 11:25 PM UTC
Resolved
Oct 01, 2026, 11:18 AM UTC
Duration
11h 52m
Detected by Pingoru
Sep 30, 2026, 11:25 PM UTC

Affected components

Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Sep 30, 2026, 11:25 PM UTC

    Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 01, 2026, 12:30 AM UTC

    Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 01, 2026, 02:31 AM UTC

    Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Oct 01, 2026, 06:31 AM UTC

    Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Oct 01, 2026, 06:42 AM UTC

    Twilio customers may be experiencing failure responses and increased latency for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Oct 01, 2026, 06:42 AM UTC

    We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Oct 01, 2026, 08:54 AM UTC

    We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Oct 01, 2026, 11:18 AM UTC

    The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.