Twilio incident

SMS Delivery Delays from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 2, 2026 affecting SMS, Europe, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 09:35 AM UTC
Resolved
Oct 02, 2026, 02:02 PM UTC
Duration
4h 27m
Detected by Pingoru
Oct 02, 2026, 09:35 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Oct 02, 2026, 09:35 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 02, 2026, 10:35 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Oct 02, 2026, 10:46 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Oct 02, 2026, 11:54 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 02, 2026, 12:01 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Oct 02, 2026, 02:02 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium is operating normally.