Twilio experienced a minor incident on September 30, 2026 affecting Verify, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Verify
Update timeline
- investigating Sep 30, 2026, 03:16 PM UTC
We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 04:15 PM UTC
We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 30, 2026, 04:31 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.