Twilio experienced a minor incident on September 30, 2026 affecting SMS, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 06:12 AM UTC
We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 30, 2026, 07:24 AM UTC
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 30, 2026, 09:27 AM UTC
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 30, 2026, 12:49 PM UTC
We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.
- resolved Sep 30, 2026, 01:09 PM UTC
We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.