Twilio incident
SMS Delivery Delays from Twilio to Tigo Guatemala
Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 10:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 30, 2026, 11:19 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 12:39 AM UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.