Twilio experienced a minor incident on October 1, 2026 affecting Trust Hub, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 06:38 PM UTC
Our monitoring systems have detected a potential issue with A2P campaign submissions. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 01, 2026, 07:08 PM UTC
We have identified an issue with A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 01, 2026, 08:53 PM UTC
We are still investigating A2P campaign creation which may cause delays for customers. Our engineers are working on a fix to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 11:06 PM UTC
A2P campaign creation is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 01, 2026, 11:31 PM UTC
Issue with A2P campaign creation which may cause delays for customers has been resolved and it is operating normally at this time.