Twilio incident

SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 06:08 PM UTC
Resolved
Sep 30, 2026, 10:10 PM UTC
Duration
4h 1m
Detected by Pingoru
Sep 30, 2026, 06:08 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 30, 2026, 06:08 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 30, 2026, 06:09 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 30, 2026, 07:10 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 30, 2026, 07:49 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 30, 2026, 09:51 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 30, 2026, 10:10 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Chile is operating normally.