Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 10:08 PM UTC
Resolved
Oct 01, 2026, 06:20 AM UTC
Duration
8h 11m
Detected by Pingoru
Sep 30, 2026, 10:08 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 30, 2026, 10:08 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 30, 2026, 11:09 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Sep 30, 2026, 11:45 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Oct 01, 2026, 12:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  5. identified Oct 01, 2026, 02:48 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

  6. monitoring Oct 01, 2026, 04:21 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Oct 01, 2026, 06:20 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.