Twilio incident
SMS Delivery Delays from Twilio to Kolbi Costa Rica
Twilio experienced a minor incident on September 30, 2026 affecting SMS, Latin America, lasting 9h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 10:21 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 10:26 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 30, 2026, 11:31 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 01, 2026, 01:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Kolbi network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 05:34 AM UTC
We have observed a recovery in SMS delivery from Twilio to Kolbi network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 07:34 AM UTC
The incident has been resolved and SMS delivery from Twilio to Kolbi network subscribers in Costa Rica is operating normally.