Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 558 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 567 of 598 (95%) |
Incidents, newest first
Minor July 22, 2026 Sending RCS Message with Automatic SMS/MMS Fallback 1h 34m MMS, SMS
Started Jul 22, 2026, 02:17 PM UTC· resolved Jul 22, 2026, 03:51 PM UTC
- identified Jul 22, 2026, 02:17 PM UTC
The Twilio Programmable Messaging API is partially degraded starting from 04:56 PT. Customers sending an RCS message with automatic fallback to SMS/MMS may experience elevated levels of failures in message delivery. The root cause has been identified and oncall engineers are working on resolving the issue.
- monitoring Jul 22, 2026, 02:30 PM UTC
A fix has been implmented and we our now monitoring.
- resolved Jul 22, 2026, 03:51 PM UTC
This incident has been resolved
Notice July 22, 2026 Client Connectivity Europe Region 1h 47m Client Mobile IE1
Started Jul 22, 2026, 02:08 PM UTC· resolved Jul 22, 2026, 03:55 PM UTC
- investigating Jul 22, 2026, 02:08 PM UTC
We are aware of intermittent failures affecting mobile client calls in our Europe region. Customers may experience difficulty establishing or maintaining calls through mobile clients. Our team is actively investigating the root cause and monitoring service recovery. We will provide another update as soon as more information becomes available.
- monitoring Jul 22, 2026, 02:25 PM UTC
A fix has been implmented and we are monitoring the fix.
- resolved Jul 22, 2026, 03:55 PM UTC
This incident has now been resolved.
Notice July 22, 2026 Intermittent 5xx Errors on Programmable Messaging API –
Started Jul 22, 2026, 10:30 AM UTC· resolved Jul 22, 2026, 10:30 AM UTC
- resolved Jul 22, 2026, 01:57 PM UTC
The Twilio Programmable Messaging API was partially degraded for 1 minutes on Jul 22, 2026 between 06:34 PST and 06:35 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Minor July 22, 2026 SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe 2h 44m SMS, Europe
Started Jul 22, 2026, 02:16 AM UTC· resolved Jul 22, 2026, 05:01 AM UTC
- investigating Jul 22, 2026, 02:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 22, 2026, 02:19 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 03:21 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 22, 2026, 05:01 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries in Europe is operating normally.
Minor July 22, 2026 SMS Delivery Delays and Failures from Twilio to MPT Myanmar 13h SMS, APAC
Started Jul 22, 2026, 12:59 AM UTC· resolved Jul 22, 2026, 01:59 PM UTC
- investigating Jul 22, 2026, 12:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 22, 2026, 02:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 22, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 22, 2026, 08:01 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 22, 2026, 01:22 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 22, 2026, 01:59 PM UTC
We have observed a recovery in SMS delivery from Twilio to MPT network subscribers in Myanmar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Minor July 21, 2026 Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026 2h 8m Voice REST API AU1, Voice REST API IE1, Voice REST API US1
Started Jul 21, 2026, 11:14 PM UTC· resolved Jul 22, 2026, 01:22 AM UTC
- investigating Jul 21, 2026, 11:14 PM UTC
Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Jul 21, 2026, 11:44 PM UTC
Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 01:00 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 22, 2026, 01:22 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.
Minor July 21, 2026 User Authentication Identity Gateway API High Latency for Verizon in United States 2h 30m Lookup SIM Swap, Legacy Identity MatchAndAttributes
Started Jul 21, 2026, 04:57 PM UTC· resolved Jul 21, 2026, 07:28 PM UTC
- investigating Jul 21, 2026, 04:57 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 05:22 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 21, 2026, 05:27 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 07:28 PM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency for Verizon in the United States is operating normally.
Minor July 21, 2026 SMS Delivery Failures from Twilio to Rakuten Japan 6h 52m SMS, APAC
Started Jul 21, 2026, 04:51 PM UTC· resolved Jul 21, 2026, 11:43 PM UTC
- investigating Jul 21, 2026, 04:51 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 04:55 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 05:56 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 08:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 09:37 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 11:43 PM UTC
The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
Minor July 21, 2026 SMS Delivery Failures from Network Subscribers to a Subset of Twilio Romania Short Codes 2d 7h SMS, Europe
Started Jul 21, 2026, 02:48 PM UTC· resolved Jul 23, 2026, 10:13 PM UTC
- investigating Jul 21, 2026, 02:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 21, 2026, 03:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 04:02 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 05:03 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 07:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 11:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 07:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 11:06 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 23, 2026, 03:10 PM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 23, 2026, 05:16 PM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 23, 2026, 09:22 PM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Romania Short Codes and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 23, 2026, 10:13 PM UTC
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Romania Short Codes is operating normally.
Minor July 21, 2026 Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom 4h 35m Voice, Europe
Started Jul 21, 2026, 10:12 AM UTC· resolved Jul 21, 2026, 02:47 PM UTC
- investigating Jul 21, 2026, 10:12 AM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 21, 2026, 11:18 AM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 12:39 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 21, 2026, 01:51 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 02:47 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Minor July 21, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Mexico 34m SMS, Latin America
Started Jul 21, 2026, 06:59 AM UTC· resolved Jul 21, 2026, 07:33 AM UTC
- identified Jul 21, 2026, 06:59 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 21, 2026, 07:33 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Mexico is operating normally.
Minor July 20, 2026 SMS Delivery Failures from Twilio to Access Malawi 1d 3h SMS, Middle East & Africa
Started Jul 20, 2026, 07:32 PM UTC· resolved Jul 21, 2026, 11:11 PM UTC
- investigating Jul 20, 2026, 07:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 08:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 09:14 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 11:18 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 03:27 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 11:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 01:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 03:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 07:35 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 11:11 PM UTC
The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
Notice July 20, 2026 Programmable Messaging API Returned 5xx 38s Programmable Messaging API
Started Jul 20, 2026, 04:03 PM UTC· resolved Jul 20, 2026, 04:04 PM UTC
- monitoring Jul 20, 2026, 04:03 PM UTC
The Twilio Programmable Messaging API was partially degraded for 1 minute on Jul 20th, 2026 between 08:39 PST and 08:40 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
- resolved Jul 20, 2026, 04:04 PM UTC
The Twilio Programmable Messaging API was partially degraded for 1 minute on Jul 20th, 2026 between 08:39 PST and 08:40 PST. During this period of time, customers sending a message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.
Minor July 20, 2026 Flex Ai Create Notes Are Failing Due to High Private Ai Latencies 28m Flex Application Platform
Started Jul 20, 2026, 03:22 PM UTC· resolved Jul 20, 2026, 03:50 PM UTC
- investigating Jul 20, 2026, 03:22 PM UTC
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 20, 2026, 03:29 PM UTC
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 20, 2026, 03:50 PM UTC
Flex Ai create notes has been resolved and is operating normally at this time.
Minor July 20, 2026 Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Deutsche Telekom Germany 6h 49m Voice, Europe
Started Jul 20, 2026, 10:37 AM UTC· resolved Jul 20, 2026, 05:27 PM UTC
- investigating Jul 20, 2026, 10:37 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 10:47 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 20, 2026, 10:50 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 10:54 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 11:59 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 02:05 PM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 03:21 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 20, 2026, 05:27 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.
Minor July 20, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico 1d 16h SMS, Latin America
Started Jul 20, 2026, 04:35 AM UTC· resolved Jul 21, 2026, 09:06 PM UTC
- investigating Jul 20, 2026, 04:35 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 20, 2026, 05:36 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 20, 2026, 07:37 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 20, 2026, 11:37 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 02:54 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 04:57 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 08:58 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 05:02 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 09:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico is operating normally.
Minor July 19, 2026 User Authentication Identity Gateway API Failure Increase in Canada 13h 51m Verify Silent Network Auth, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes
Started Jul 19, 2026, 04:33 AM UTC· resolved Jul 19, 2026, 06:25 PM UTC
- investigating Jul 19, 2026, 04:33 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 19, 2026, 05:34 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 19, 2026, 07:34 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 19, 2026, 11:39 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 02:43 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 04:44 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 19, 2026, 06:25 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
Minor July 18, 2026 SMS Delivery Delays and Failures from Twilio to Pelephone Israel 2d 3h SMS, Middle East & Africa
Started Jul 18, 2026, 03:05 PM UTC· resolved Jul 20, 2026, 06:28 PM UTC
- investigating Jul 18, 2026, 03:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 18, 2026, 04:05 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 18, 2026, 06:06 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 18, 2026, 10:12 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 11:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 19, 2026, 12:05 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 02:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 06:14 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 02:16 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 06:19 PM UTC
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 19, 2026, 08:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 12:20 AM UTC
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 08:20 AM UTC
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jul 20, 2026, 06:28 PM UTC
The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.
Minor July 18, 2026 SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe) 2h 51m SMS, Latin America
Started Jul 18, 2026, 09:42 AM UTC· resolved Jul 18, 2026, 12:34 PM UTC
- investigating Jul 18, 2026, 09:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 10:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 18, 2026, 11:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 18, 2026, 12:34 PM UTC
The incident has been resolved and SMS delivery from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe) is operating normally.
Minor July 18, 2026 Voice Call Failures from Network Subscribers in South Africa to a Subset of Twilio Phone Numbers 4h 45m Voice, Middle East & Africa
Started Jul 18, 2026, 07:44 AM UTC· resolved Jul 18, 2026, 12:29 PM UTC
- investigating Jul 18, 2026, 07:44 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 07:50 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 09:02 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
- monitoring Jul 18, 2026, 10:18 AM UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 18, 2026, 12:29 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Phone Numbers are operating normally.
Minor July 18, 2026 SMS Delivery Failures from Twilio to Telstra Australia 34m SMS, APAC
Started Jul 18, 2026, 01:33 AM UTC· resolved Jul 18, 2026, 02:08 AM UTC
- investigating Jul 18, 2026, 01:33 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telstra network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 01:56 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Telstra network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Minor July 17, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy 2h 17m SMS, Europe
Started Jul 17, 2026, 08:33 PM UTC· resolved Jul 17, 2026, 10:50 PM UTC
- investigating Jul 17, 2026, 08:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 08:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 17, 2026, 09:01 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 10:50 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
Minor July 17, 2026 Voice Call Failures from Twilio Phone Numbers to Reliance Jio India 20d 8h Voice, APAC
Started Jul 17, 2026, 03:54 PM UTC· resolved Aug 06, 2026, 11:59 PM UTC
- investigating Jul 17, 2026, 03:54 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 17, 2026, 04:01 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 04:26 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 04:44 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 05:28 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 07:33 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 11:34 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 07:34 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 11:36 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 19, 2026, 11:36 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 11:37 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 11:45 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 11:45 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 11:46 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 11:47 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 11:47 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 26, 2026, 11:50 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 27, 2026, 11:50 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 28, 2026, 11:51 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 29, 2026, 11:52 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 31, 2026, 12:06 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 01, 2026, 12:10 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 02, 2026, 12:10 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 03, 2026, 12:11 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 04, 2026, 12:16 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 05, 2026, 12:17 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Aug 06, 2026, 12:27 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Aug 06, 2026, 11:59 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.
Minor July 17, 2026 Outbound Call Failures to India Phone Numbers 16m Voice, APAC
Started Jul 17, 2026, 03:00 PM UTC· resolved Jul 17, 2026, 03:17 PM UTC
- investigating Jul 17, 2026, 03:00 PM UTC
We are observing call failures to India phone numbers to Reliance Jio network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 17, 2026, 03:17 PM UTC
We are resolving this post due to it being a duplicate of an existing status.
Minor July 17, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Chunghwa Taiwan 2d 10h SMS, APAC
Started Jul 17, 2026, 02:10 PM UTC· resolved Jul 20, 2026, 12:26 AM UTC
- identified Jul 17, 2026, 02:10 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 03:10 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 05:12 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 17, 2026, 09:17 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 05:18 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 18, 2026, 09:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 19, 2026, 09:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 12:24 AM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 20, 2026, 12:26 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to Chunghwa network subscribers in Taiwan are operating normally.