Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 19, 2026 affecting Verify Silent Network Auth and Lookup Line Type Intelligence [Twilio API] and 1 more component, lasting 13h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 04:33 AM UTC
Resolved
Jul 19, 2026, 06:25 PM UTC
Duration
13h 51m
Detected by Pingoru
Jul 19, 2026, 04:33 AM UTC

Affected components

Verify Silent Network AuthLookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Jul 19, 2026, 04:33 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 19, 2026, 05:34 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 19, 2026, 07:34 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jul 19, 2026, 11:39 AM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Jul 19, 2026, 02:43 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jul 19, 2026, 04:44 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Jul 19, 2026, 06:25 PM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.