Twilio incident
Voice Call Failures from Network Subscribers in South Africa to a Subset of Twilio Phone Numbers
Twilio experienced a minor incident on July 18, 2026 affecting Voice, Middle East & Africa, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2026, 07:44 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 07:50 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 09:02 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
- monitoring Jul 18, 2026, 10:18 AM UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 18, 2026, 12:29 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Phone Numbers are operating normally.