Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 559 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 566 of 598 (95%) |
Incidents, newest first
Minor July 27, 2026 User Authentication Identity Gateway API High Latency for T-Mobile in United States 3h 6m Lookup SIM Swap
Started Jul 27, 2026, 09:51 PM UTC· resolved Jul 28, 2026, 12:57 AM UTC
- investigating Jul 27, 2026, 09:51 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 10:05 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 27, 2026, 10:58 PM UTC
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 28, 2026, 12:57 AM UTC
The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Minor July 27, 2026 SMS Delivery Delays from Twilio Phone Numbers to Zain Jordan 5h 34m SMS, Middle East & Africa
Started Jul 27, 2026, 04:16 PM UTC· resolved Jul 27, 2026, 09:50 PM UTC
- investigating Jul 27, 2026, 04:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 04:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 27, 2026, 05:10 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 07:11 PM UTC
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 27, 2026, 09:50 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Zain network subscribers in Jordan is operating normally.
Minor July 27, 2026 SMS Delivery Delays from Twilio Phone Numbers to Beeline Armenia 12h 45m SMS, Europe
Started Jul 27, 2026, 04:12 PM UTC· resolved Jul 28, 2026, 04:57 AM UTC
- investigating Jul 27, 2026, 04:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Armenia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 04:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 05:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Beeline network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 27, 2026, 07:20 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Armenia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 11:02 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Armenia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 28, 2026, 01:03 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Armenia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 28, 2026, 04:57 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Beeline network subscribers in Armenia is operating normally.
Minor July 27, 2026 SMS Delivery Delays and Failures from Twilio Phone Numbers to Mascom and Orange Botswana 3h 27m SMS, Middle East & Africa
Started Jul 27, 2026, 10:23 AM UTC· resolved Jul 27, 2026, 01:50 PM UTC
- investigating Jul 27, 2026, 10:23 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 11:19 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 27, 2026, 11:55 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 27, 2026, 01:50 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana is operating normally.
Minor July 27, 2026 Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Claro Guatemala 6d 14h Voice, Latin America
Started Jul 27, 2026, 01:15 AM UTC· resolved Aug 02, 2026, 03:24 PM UTC
- investigating Jul 27, 2026, 01:15 AM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 27, 2026, 02:15 AM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 27, 2026, 04:16 AM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 27, 2026, 08:22 AM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 27, 2026, 04:33 PM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 05:33 PM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 27, 2026, 07:34 PM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 27, 2026, 11:34 PM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 28, 2026, 07:36 AM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 28, 2026, 11:36 PM UTC
Twilio customers may be experiencing voice call post dial delay and call failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 29, 2026, 11:37 PM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 30, 2026, 11:37 PM UTC
Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 31, 2026, 11:39 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 01, 2026, 01:40 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 01, 2026, 05:40 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 01, 2026, 01:51 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 02, 2026, 05:51 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Aug 02, 2026, 03:24 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to Claro network subscribers in Guatemala are operating normally.
Minor July 26, 2026 SMS Delivery Delays and Failures from Twilio to Jazz Pakistan 12h 8m SMS, APAC
Started Jul 26, 2026, 10:46 PM UTC· resolved Jul 27, 2026, 10:55 AM UTC
- investigating Jul 26, 2026, 10:46 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 26, 2026, 10:58 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 12:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 01:06 AM UTC
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 03:07 AM UTC
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 07:07 AM UTC
We have observed a recovery in SMS delivery from Twilio to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 27, 2026, 10:55 AM UTC
The incident has been resolved and SMS delivery from Twilio to Jazz network subscribers in Pakistan is operating normally.
Minor July 25, 2026 SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries 7h 10m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS, Latin America and 3 more
Started Jul 25, 2026, 02:17 PM UTC· resolved Jul 25, 2026, 09:27 PM UTC
- investigating Jul 25, 2026, 02:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 25, 2026, 02:36 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 25, 2026, 02:39 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 25, 2026, 03:41 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 05:46 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 25, 2026, 07:25 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 25, 2026, 09:27 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in multiple countries is operating normally.
Minor July 25, 2026 SMS Delivery Failures from Network Subscribers to a Subset of Twilio United States Short Codes 2d 4h SMS Short Code, North America
Started Jul 25, 2026, 12:46 AM UTC· resolved Jul 27, 2026, 05:15 AM UTC
- investigating Jul 25, 2026, 12:46 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 25, 2026, 01:49 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 25, 2026, 03:56 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 25, 2026, 08:01 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue.We will provide another update in 8 hours or as soon as more information becomes available.
- investigating Jul 25, 2026, 04:02 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
- investigating Jul 26, 2026, 08:02 AM UTC
Twilio customers may be experiencing SMS delivery failures from the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 26, 2026, 11:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 27, 2026, 12:04 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 02:44 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 27, 2026, 04:50 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 27, 2026, 05:15 AM UTC
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio United States Short Codes is operating normally.
Minor July 24, 2026 SMS Delivery Receipt Delays from Twilio to Claro Guatemala 1d 21h SMS, Latin America
Started Jul 24, 2026, 11:13 PM UTC· resolved Jul 26, 2026, 08:59 PM UTC
- investigating Jul 24, 2026, 11:13 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 11:20 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 25, 2026, 12:20 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 02:21 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 06:21 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 02:28 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 26, 2026, 06:29 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 26, 2026, 05:10 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 26, 2026, 07:15 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 26, 2026, 08:59 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Guatemala are operating normally.
Minor July 24, 2026 Issue with Stale Observations Results when Querying Memory Recall 2h 56m Conversation Memory
Started Jul 24, 2026, 10:46 PM UTC· resolved Jul 25, 2026, 01:43 AM UTC
- identified Jul 24, 2026, 10:46 PM UTC
Our engineers have identified an issue with Memory Recall and are working to deploy a fix. At this time, profiles with more than 500 observations could see stale observations in their results from Memory Recall. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 11:43 PM UTC
Observations results in Memory Recall is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 25, 2026, 01:43 AM UTC
The issue affecting observation results has been resolved and Memory Recall is operating normally at this time.
Minor July 24, 2026 SMS Delivery Receipt Delays from Twilio to Liberty Puerto Rico 13h 45m SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America, SMS, Latin America
Started Jul 24, 2026, 05:50 PM UTC· resolved Jul 25, 2026, 07:36 AM UTC
- investigating Jul 24, 2026, 05:50 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 06:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 07:25 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 09:25 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 25, 2026, 01:25 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 25, 2026, 02:21 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 25, 2026, 04:27 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 25, 2026, 07:36 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Liberty network subscribers in Puerto Rico are operating normally.
Minor July 24, 2026 Conversations Classic Failure 3h 32m Conversation Intelligence (classic)
Started Jul 24, 2026, 04:48 PM UTC· resolved Jul 24, 2026, 08:20 PM UTC
- investigating Jul 24, 2026, 04:48 PM UTC
We are experiencing an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 24, 2026, 05:45 PM UTC
We continue to experience an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 06:25 PM UTC
We are observing recovery in creating configurations in Twilio Conversations Classic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 08:20 PM UTC
The issue with being unable to create configurations has been resolved and Twilio Conversations Classic is operating normally at this time.
Notice July 24, 2026 AWS us-west-2 DNS Health Checks Fired 7h 25m API v3, SMTP
Started Jul 24, 2026, 12:06 PM UTC· resolved Jul 24, 2026, 07:31 PM UTC
- investigating Jul 24, 2026, 12:06 PM UTC
Starting around 4:09 am PST on Jul/24, our engineers began investigating an issue related to low success rates in the us-west-2 region. Customer shouldn't experience impact. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 12:09 PM UTC
At 4:21 PST our engineers have isolated the degraded region and removed it from load balancing and are now mitigated and observing. We will provide another update in an hour or as soon as more information becomes available.
- resolved Jul 24, 2026, 07:31 PM UTC
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Minor July 24, 2026 User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States 2h 5m Lookup SIM Swap
Started Jul 24, 2026, 08:57 AM UTC· resolved Jul 24, 2026, 11:03 AM UTC
- investigating Jul 24, 2026, 08:57 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 24, 2026, 09:57 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 11:03 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Minor July 24, 2026 SMS Delivery Receipt Delays from Twilio to Tigo Honduras 17h 41m SMS, Latin America
Started Jul 24, 2026, 05:41 AM UTC· resolved Jul 24, 2026, 11:23 PM UTC
- investigating Jul 24, 2026, 05:41 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 06:44 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 07:49 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 09:56 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 01:56 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 06:07 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 08:08 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 11:23 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Honduras are operating normally.
Minor July 24, 2026 Gather Speech-to-Text Failure 16h 17m Speech Recognition (Gather Speech) AU1
Started Jul 24, 2026, 05:14 AM UTC· resolved Jul 24, 2026, 09:31 PM UTC
- investigating Jul 24, 2026, 05:14 AM UTC
We are Investigating an issue related to Gather Speech-to-Text Failures. We will provide an update as soon as more information becomes available.
- investigating Jul 24, 2026, 06:28 AM UTC
We are continuing to investigate this issue related to Gather Speech-to-Text Failures. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 24, 2026, 08:28 AM UTC
We are continuing to investigate the issue related to Gather Speech-to-Text Failures. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 24, 2026, 12:28 PM UTC
We are continuing to investigate the issue related to Gather Speech-to-Text Failures. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 08:25 PM UTC
Gather Speech-to-Text is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jul 24, 2026, 08:55 PM UTC
Gather Speech-to-Text is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 09:31 PM UTC
The failures have been resolved and Gather Speech-to-Text is operating normally at this time.
Notice July 24, 2026 Some shared IP customers getting "no IPs are available for this account" when sending emails 2h 27m API v3, SMTP, SendGrid Marketing Campaigns, SendGrid Statistics and 1 more
Started Jul 24, 2026, 01:40 AM UTC· resolved Jul 24, 2026, 04:07 AM UTC
- investigating Jul 24, 2026, 01:40 AM UTC
Our engineers began investigating an issue with customers getting "no IPs are available for this account" when sending emails. Users may experience delays in email delivery.We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 02:06 AM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 02:22 AM UTC
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Jul 24, 2026, 03:33 AM UTC
Our engineers are continuing to monitor the fix. Please note that email requests are now being delivered as expected for customers using shared IPs.We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 04:07 AM UTC
Our engineers have monitored the fix and confirmed the issue with shared Ips has been resolved. All services are now operating normally at this time.
Minor July 23, 2026 SMS Delivery Delays from Twilio to Mauritel Mauritania 1d 7h SMS, Middle East & Africa
Started Jul 23, 2026, 11:12 PM UTC· resolved Jul 25, 2026, 07:09 AM UTC
- investigating Jul 23, 2026, 11:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 11:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 12:26 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 02:33 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 06:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 02:42 PM UTC
We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 04:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 05:58 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 24, 2026, 06:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 24, 2026, 09:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Mauritel network subscribers in Mauritania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 25, 2026, 01:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 25, 2026, 03:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Mauritel network subscribers in Mauritania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 25, 2026, 07:09 AM UTC
The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.
Minor July 23, 2026 US RCS Regulation Inquiries Failing to Load 1h 2m RCS Messaging
Started Jul 23, 2026, 10:54 PM UTC· resolved Jul 23, 2026, 11:57 PM UTC
- investigating Jul 23, 2026, 10:54 PM UTC
We are experiencing US RCS Regulation Inquiries Failing to Load. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 23, 2026, 11:14 PM UTC
We are observing US RCS registration initializations back online now. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 23, 2026, 11:57 PM UTC
We are no longer experiencing US RCS Regulation Inquiries Failing to Load. This incident has been resolved.
Minor July 23, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish Network in the United States 10h 52m SMS Short Code, North America
Started Jul 23, 2026, 06:59 PM UTC· resolved Jul 24, 2026, 05:51 AM UTC
- investigating Jul 23, 2026, 06:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 07:16 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 08:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 08:36 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 23, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 11:44 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 24, 2026, 03:55 AM UTC
We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 24, 2026, 05:51 AM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Dish network subscribers in the United States are operating normally.
Notice July 23, 2026 Message Status Generation Failure 1h 37m Notify
Started Jul 23, 2026, 01:18 PM UTC· resolved Jul 23, 2026, 02:56 PM UTC
- identified Jul 23, 2026, 01:18 PM UTC
Starting at 4:55 AM PST a number of outbound message status events could not be generated. Engineering has identified the issue and is working on a fix.
- monitoring Jul 23, 2026, 01:20 PM UTC
A fix has been implmented and we are moniroting the results.
- resolved Jul 23, 2026, 02:56 PM UTC
This incident has been resolved.
Notice July 23, 2026 Automated Alert: Minimal Customer Impact 4h 8m Messaging Services
Started Jul 23, 2026, 02:29 AM UTC· resolved Jul 23, 2026, 06:37 AM UTC
- investigating Jul 23, 2026, 02:29 AM UTC
Our monitoring systems have detected a potential issue with Validity Period setting within Messaging Services not being applied. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jul 23, 2026, 06:37 AM UTC
We have fully investigated the issue with Validity Period setting within Messaging Services, and it was determined that the impact was limited to a small set of customers. All systems are operational.
Minor July 22, 2026 SMS Delivery Delays from Twilio to Zain Jordan 11h 3m SMS, Middle East & Africa
Started Jul 22, 2026, 07:38 PM UTC· resolved Jul 23, 2026, 06:41 AM UTC
- investigating Jul 22, 2026, 07:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 22, 2026, 08:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 10:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 22, 2026, 11:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 23, 2026, 01:35 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 23, 2026, 03:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 23, 2026, 05:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 23, 2026, 06:41 AM UTC
The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.
Minor July 22, 2026 Users unable to register their Authy Android app 2h 31m Authy App, Programmable Messaging API
Started Jul 22, 2026, 06:16 PM UTC· resolved Jul 22, 2026, 08:48 PM UTC
- identified Jul 22, 2026, 06:16 PM UTC
We are investigating an issue where some users are unable to register their Authy Android app
- identified Jul 22, 2026, 06:25 PM UTC
We are continuing to work on a fix for this issue.
- investigating Jul 22, 2026, 07:42 PM UTC
We are investigating an issue where some users are unable to register their Authy Android app. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 22, 2026, 08:48 PM UTC
The issue where some users are unable to register their Authy Android app has been resolved and it is operating normally at this time.
Notice July 22, 2026 Voice Connection Errors 6h 19m
Started Jul 22, 2026, 02:20 PM UTC· resolved Jul 22, 2026, 08:39 PM UTC
- identified Jul 22, 2026, 02:20 PM UTC
Our engineers have identified the issue and are working to deploy a fix.
- monitoring Jul 22, 2026, 02:35 PM UTC
A fix has been implmented and we are monitoring the results.
- monitoring Jul 22, 2026, 04:54 PM UTC
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 22, 2026, 06:45 PM UTC
Our engineers have implemented a fix and are contiuning to monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 22, 2026, 08:39 PM UTC
Voice connection errors has been resolved and it is operating normally at this time.