Twilio incident
SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe
Twilio experienced a minor incident on July 22, 2026 affecting SMS, Europe, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 02:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 22, 2026, 02:19 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 03:21 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 22, 2026, 05:01 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries in Europe is operating normally.