Twilio incident
Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026
Twilio experienced a minor incident on July 21, 2026 affecting Voice REST API AU1 and Voice REST API IE1 and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 11:14 PM UTC
Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Jul 21, 2026, 11:44 PM UTC
Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 01:00 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 22, 2026, 01:22 AM UTC
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. This incident has been resolved.