Twilio incident

Sending RCS Message with Automatic SMS/MMS Fallback

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 22, 2026 affecting MMS and SMS, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 02:17 PM UTC
Resolved
Jul 22, 2026, 03:51 PM UTC
Duration
1h 34m
Detected by Pingoru
Jul 22, 2026, 02:17 PM UTC

Affected components

MMSSMS

Update timeline

  1. identified Jul 22, 2026, 02:17 PM UTC

    The Twilio Programmable Messaging API is partially degraded starting from 04:56 PT. Customers sending an RCS message with automatic fallback to SMS/MMS may experience elevated levels of failures in message delivery. The root cause has been identified and oncall engineers are working on resolving the issue.

  2. monitoring Jul 22, 2026, 02:30 PM UTC

    A fix has been implmented and we our now monitoring.

  3. resolved Jul 22, 2026, 03:51 PM UTC

    This incident has been resolved