Twilio incident

Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Deutsche Telekom Germany

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 20, 2026 affecting Voice, Europe, lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 10:37 AM UTC
Resolved
Jul 20, 2026, 05:27 PM UTC
Duration
6h 49m
Detected by Pingoru
Jul 20, 2026, 10:37 AM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Jul 20, 2026, 10:37 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 20, 2026, 10:47 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Jul 20, 2026, 10:50 AM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 20, 2026, 10:54 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Jul 20, 2026, 11:59 AM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified Jul 20, 2026, 02:05 PM UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Jul 20, 2026, 03:21 PM UTC

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Jul 20, 2026, 05:27 PM UTC

    The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.