Twilio incident

Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 17, 2026 affecting Voice, APAC, lasting 20d 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 03:54 PM UTC
Resolved
Aug 06, 2026, 11:59 PM UTC
Duration
20d 8h
Detected by Pingoru
Jul 17, 2026, 03:54 PM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Jul 17, 2026, 03:54 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 17, 2026, 04:01 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jul 17, 2026, 04:26 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Jul 17, 2026, 04:44 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Jul 17, 2026, 05:28 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified Jul 17, 2026, 07:33 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. identified Jul 17, 2026, 11:34 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. identified Jul 18, 2026, 07:34 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  9. identified Jul 18, 2026, 11:36 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  10. identified Jul 19, 2026, 11:36 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  11. identified Jul 20, 2026, 11:37 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  12. identified Jul 21, 2026, 11:45 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  13. identified Jul 22, 2026, 11:45 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  14. identified Jul 23, 2026, 11:46 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  15. identified Jul 24, 2026, 11:47 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  16. identified Jul 25, 2026, 11:47 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. identified Jul 26, 2026, 11:50 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  18. identified Jul 27, 2026, 11:50 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  19. identified Jul 28, 2026, 11:51 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  20. identified Jul 29, 2026, 11:52 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  21. identified Jul 31, 2026, 12:06 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  22. identified Aug 01, 2026, 12:10 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  23. identified Aug 02, 2026, 12:10 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  24. identified Aug 03, 2026, 12:11 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  25. identified Aug 04, 2026, 12:16 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  26. identified Aug 05, 2026, 12:17 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  27. identified Aug 06, 2026, 12:27 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  28. resolved Aug 06, 2026, 11:59 PM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.