Twilio incident

SMS Delivery Failures from Twilio to Access Malawi

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 20, 2026 affecting SMS, Middle East & Africa, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 07:32 PM UTC
Resolved
Jul 21, 2026, 11:11 PM UTC
Duration
1d 3h
Detected by Pingoru
Jul 20, 2026, 07:32 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Jul 20, 2026, 07:32 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jul 20, 2026, 08:09 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jul 20, 2026, 09:14 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jul 20, 2026, 11:18 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jul 21, 2026, 03:27 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Jul 21, 2026, 11:34 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. monitoring Jul 21, 2026, 01:34 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Jul 21, 2026, 03:34 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. monitoring Jul 21, 2026, 07:35 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  10. resolved Jul 21, 2026, 11:11 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.