Twilio incident

Flex Ai Create Notes Are Failing Due to High Private Ai Latencies

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 20, 2026 affecting Flex Application Platform, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 03:22 PM UTC
Resolved
Jul 20, 2026, 03:50 PM UTC
Duration
28m
Detected by Pingoru
Jul 20, 2026, 03:22 PM UTC

Affected components

Flex Application Platform

Update timeline

  1. investigating Jul 20, 2026, 03:22 PM UTC

    Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Jul 20, 2026, 03:29 PM UTC

    Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Jul 20, 2026, 03:50 PM UTC

    Flex Ai create notes has been resolved and is operating normally at this time.