Twilio incident

SMS Delivery Delays and Failures from Twilio to Pelephone Israel

Minor Resolved View vendor source →

Twilio experienced a minor incident on July 18, 2026 affecting SMS, Middle East & Africa, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 03:05 PM UTC
Resolved
Jul 20, 2026, 06:28 PM UTC
Duration
2d 3h
Detected by Pingoru
Jul 18, 2026, 03:05 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Jul 18, 2026, 03:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jul 18, 2026, 04:05 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jul 18, 2026, 06:06 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jul 18, 2026, 10:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Jul 18, 2026, 11:44 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Jul 19, 2026, 12:05 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Jul 19, 2026, 02:13 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. monitoring Jul 19, 2026, 06:14 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  9. monitoring Jul 19, 2026, 02:16 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  10. monitoring Jul 19, 2026, 06:19 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  11. monitoring Jul 19, 2026, 08:20 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  12. monitoring Jul 20, 2026, 12:20 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  13. monitoring Jul 20, 2026, 08:20 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  14. resolved Jul 20, 2026, 06:28 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.