Twilio incident
SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)
Twilio experienced a minor incident on July 18, 2026 affecting SMS, Latin America, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2026, 09:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 10:37 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 18, 2026, 11:01 AM UTC
We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 18, 2026, 12:34 PM UTC
The incident has been resolved and SMS delivery from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe) is operating normally.