Twilio Outage History

Started Aug 26, 2026, 11:18 PM UTC· resolved Aug 27, 2026, 04:22 AM UTC

1. investigating Aug 26, 2026, 11:18 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 27, 2026, 12:22 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 27, 2026, 01:10 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Aug 27, 2026, 02:14 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 27, 2026, 04:22 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Started Aug 26, 2026, 07:51 PM UTC· resolved Aug 27, 2026, 05:43 AM UTC

1. investigating Aug 26, 2026, 07:51 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 07:53 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 08:58 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 26, 2026, 11:03 PM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 27, 2026, 03:12 AM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Aug 27, 2026, 03:25 AM UTC

   We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 27, 2026, 05:25 AM UTC

   We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Aug 27, 2026, 05:43 AM UTC

   The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.

Read the full incident report →

Started Aug 26, 2026, 07:40 PM UTC· resolved Aug 26, 2026, 07:56 PM UTC

1. investigating Aug 26, 2026, 07:40 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 07:42 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved Aug 26, 2026, 07:56 PM UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Read the full incident report →

Started Aug 26, 2026, 03:52 PM UTC· resolved Aug 27, 2026, 03:29 PM UTC

1. investigating Aug 26, 2026, 03:52 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 04:20 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 04:20 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 26, 2026, 05:20 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Sweden. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 26, 2026, 06:05 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 26, 2026, 08:11 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Aug 27, 2026, 12:12 AM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Aug 27, 2026, 08:17 AM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

9. resolved Aug 27, 2026, 03:29 PM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Sweden are operating normally.

Read the full incident report →

Started Aug 26, 2026, 03:14 PM UTC· resolved Aug 26, 2026, 04:05 PM UTC

1. investigating Aug 26, 2026, 03:14 PM UTC

   We are observing call failures to Sweden from Swedish Verified Caller IDs. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. resolved Aug 26, 2026, 04:05 PM UTC

   The post will be resolved as it is related to a similar incident. For additional updates relating to this incident please refer to this status post: https://status.twilio.com/incidents/jgw40jm8yngj

Read the full incident report →

Started Aug 26, 2026, 01:44 PM UTC· resolved Aug 27, 2026, 05:39 AM UTC

1. investigating Aug 26, 2026, 01:44 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 26, 2026, 02:45 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 26, 2026, 04:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 26, 2026, 05:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 26, 2026, 07:58 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Aug 26, 2026, 11:59 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Aug 27, 2026, 03:18 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Aug 27, 2026, 05:25 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved Aug 27, 2026, 05:39 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Read the full incident report →

Started Aug 26, 2026, 08:22 AM UTC· resolved Aug 26, 2026, 11:38 AM UTC

1. investigating Aug 26, 2026, 08:22 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 08:28 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 09:33 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vodafone network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 26, 2026, 11:38 AM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to Vodafone network subscribers in Egypt are operating normally.

Read the full incident report →

Started Aug 26, 2026, 05:50 AM UTC· resolved Aug 26, 2026, 11:24 AM UTC

1. investigating Aug 26, 2026, 05:50 AM UTC

   Beginning 8/26 02:50 UTC we're experiencing internal server errors on some parts of the Twilio console. Our engineering team is actively looking into the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 06:56 AM UTC

   We have identified the cause of the internal server errors that have been affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to mitigate the issue and restore full functionality. We will provide another update in 2 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 08:56 AM UTC

   We continue to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console since 02:50 UTC. Our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Aug 26, 2026, 10:52 AM UTC

   We have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.

5. resolved Aug 26, 2026, 11:24 AM UTC

   This incident is now resolved. The Twilio console is fully operational, and all services are functioning normally.

Read the full incident report →

Started Aug 26, 2026, 03:29 AM UTC· resolved Aug 26, 2026, 11:25 AM UTC

1. investigating Aug 26, 2026, 03:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 03:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 03:40 AM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 26, 2026, 04:46 AM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Australia network subscribers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Components: :pencil2: SMS, APAC

5. identified Aug 26, 2026, 04:55 AM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Aug 26, 2026, 06:02 AM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from a subset of Twilio Long Codes to multiple networks in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 26, 2026, 06:49 AM UTC

   We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Aug 26, 2026, 08:50 AM UTC

   We have observed a recovery in SMS and MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. resolved Aug 26, 2026, 11:25 AM UTC

   The incident has been resolved and SMS and MMS delivery from a subset of Twilio Long Codes to affected networks in Australia is operating normally.

Read the full incident report →

Started Aug 26, 2026, 12:23 AM UTC· resolved Aug 26, 2026, 11:26 AM UTC

1. investigating Aug 26, 2026, 12:23 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 26, 2026, 12:31 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 01:33 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 26, 2026, 03:36 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Aug 26, 2026, 06:17 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 26, 2026, 08:17 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Aug 26, 2026, 11:26 AM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.

Read the full incident report →

Started Aug 25, 2026, 11:35 PM UTC· resolved Aug 26, 2026, 07:33 AM UTC

1. investigating Aug 25, 2026, 11:35 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 26, 2026, 12:42 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Aug 26, 2026, 01:38 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 26, 2026, 03:40 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Aug 26, 2026, 07:33 AM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.

Read the full incident report →

Started Aug 25, 2026, 11:18 PM UTC· resolved Aug 26, 2026, 06:38 AM UTC

1. investigating Aug 25, 2026, 11:18 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 11:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 26, 2026, 12:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 26, 2026, 02:40 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 26, 2026, 04:40 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 26, 2026, 06:38 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan is operating normally.

Read the full incident report →

Started Aug 25, 2026, 10:34 PM UTC· resolved Aug 26, 2026, 06:03 AM UTC

1. investigating Aug 25, 2026, 10:34 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telefonica network subscribers in Chile. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 10:41 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 25, 2026, 11:43 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 26, 2026, 12:44 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 26, 2026, 02:46 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio Phone Numbers to Telefonica network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Aug 26, 2026, 02:50 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 26, 2026, 04:52 AM UTC

   We have observed a recovery in SMS delivery receipts from Twilio Phone Numbers to Telefonica network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Aug 26, 2026, 06:03 AM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Telefonica network subscribers in Chile are operating normally.

Read the full incident report →

Started Aug 25, 2026, 08:02 PM UTC· resolved Aug 25, 2026, 11:49 PM UTC

1. investigating Aug 25, 2026, 08:02 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 08:11 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 25, 2026, 09:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 25, 2026, 09:48 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 25, 2026, 11:49 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany is operating normally.

Read the full incident report →

Started Aug 25, 2026, 07:55 PM UTC· resolved Aug 25, 2026, 11:35 PM UTC

1. investigating Aug 25, 2026, 07:55 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 07:58 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 25, 2026, 08:58 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 25, 2026, 09:34 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 25, 2026, 11:35 PM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada is operating normally.

Read the full incident report →

Started Aug 25, 2026, 06:37 PM UTC· resolved Aug 25, 2026, 06:37 PM UTC

1. resolved Aug 25, 2026, 06:37 PM UTC

   Our engineers are currently investigating the customer impact of a retroactive issue. The incident involves elevated latencies on the Messaging Logs API. We will follow up and provide customer impact details within 2 hours or as soon as we have additional information.

Read the full incident report →

Started Aug 25, 2026, 06:07 PM UTC· resolved Aug 26, 2026, 06:02 AM UTC

1. investigating Aug 25, 2026, 06:07 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 06:10 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 25, 2026, 07:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 25, 2026, 09:17 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 26, 2026, 01:25 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Aug 26, 2026, 03:48 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 26, 2026, 05:56 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. resolved Aug 26, 2026, 06:02 AM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Zambia is operating normally.

Read the full incident report →

Started Aug 25, 2026, 04:41 PM UTC· resolved Aug 25, 2026, 08:52 PM UTC

1. investigating Aug 25, 2026, 04:41 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 04:56 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 25, 2026, 06:02 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 25, 2026, 07:22 PM UTC

   We have observed a recovery in voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 25, 2026, 08:52 PM UTC

   The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.

Read the full incident report →

Started Aug 25, 2026, 03:57 PM UTC· resolved Aug 25, 2026, 06:08 PM UTC

1. investigating Aug 25, 2026, 03:57 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Multiple Networks in Mexico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 03:59 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to multiple networks in Mexico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 25, 2026, 03:59 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 25, 2026, 06:02 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Aug 25, 2026, 06:08 PM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in Mexico are operating normally.

Read the full incident report →

Started Aug 25, 2026, 03:45 PM UTC· resolved Aug 25, 2026, 04:36 PM UTC

1. investigating Aug 25, 2026, 03:45 PM UTC

   We have identified an issue affecting Intelligent Alerts. Alert notifications for messaging metric anomalies may be delayed or missing while our team works on a fix. We will provide another update in in 1 hour or as soon as more information is available.

2. monitoring Aug 25, 2026, 04:05 PM UTC

   Alert notifications for Intelligent Alerts are being restored. We are monitoring to confirm full recovery and will provide another update in 30 minutes or once we have additional information.

3. resolved Aug 25, 2026, 04:36 PM UTC

   The issue affecting Intelligent Alerts has been resolved. Alert notifications have fully resumed. We apologize for any disruption.

Read the full incident report →

Started Aug 25, 2026, 01:20 PM UTC· resolved Aug 27, 2026, 09:52 PM UTC

1. investigating Aug 25, 2026, 01:20 PM UTC

   Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 02:21 PM UTC

   Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 25, 2026, 04:23 PM UTC

   Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 25, 2026, 05:24 PM UTC

   Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 25, 2026, 07:24 PM UTC

   Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Aug 25, 2026, 09:40 PM UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Aug 25, 2026, 11:41 PM UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring Aug 26, 2026, 03:43 AM UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

9. monitoring Aug 26, 2026, 11:50 AM UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

10. monitoring Aug 27, 2026, 03:52 AM UTC

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

11. resolved Aug 27, 2026, 09:52 PM UTC

    The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

Read the full incident report →

Started Aug 25, 2026, 08:24 AM UTC· resolved Aug 25, 2026, 12:12 PM UTC

1. investigating Aug 25, 2026, 08:24 AM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 25, 2026, 09:02 AM UTC

   Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 25, 2026, 10:03 AM UTC

   We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 25, 2026, 12:12 PM UTC

   The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

Read the full incident report →

Started Aug 25, 2026, 06:10 AM UTC· resolved Aug 26, 2026, 06:31 AM UTC

1. investigating Aug 25, 2026, 06:10 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 25, 2026, 07:11 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Aug 25, 2026, 09:11 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Aug 25, 2026, 01:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring Aug 25, 2026, 02:36 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 25, 2026, 04:36 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Aug 25, 2026, 08:38 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Aug 26, 2026, 04:40 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

9. resolved Aug 26, 2026, 06:31 AM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic is operating normally.

Read the full incident report →

Started Aug 24, 2026, 06:37 PM UTC· resolved Aug 24, 2026, 06:48 PM UTC

1. investigating Aug 24, 2026, 06:37 PM UTC

   We are investigating an issue with outbound messaging for RCS and WhatsApp. Users may experience elevated HTTP 500 status codes and errors sending outbound messages. We will provide another update in 1 hour or as soon as more information becomes available.

2. resolved Aug 24, 2026, 06:48 PM UTC

   We have investigated and resolved an issue with Messaging. From 11:10AM PDT to 11:15AM PDT on Monday, 8/24/26, customers may have experienced errors sending outbound WhatsApp and RCS messages. The issue has been resolved and all impacted services are operating normally.

Read the full incident report →

Started Aug 24, 2026, 09:30 AM UTC· resolved Aug 24, 2026, 10:48 AM UTC

1. investigating Aug 24, 2026, 09:30 AM UTC

   We are currently investigating an issue where recently upgraded accounts are continuing to experience trial restrictions and related API errors. Our engineering team is actively working on a resolution, and we will provide an update on the status within the next 1 hour. We apologize for the inconvenience and appreciate your patience.

2. identified Aug 24, 2026, 10:30 AM UTC

   We are continuing to investigate the issue where recently upgraded accounts experience trial restrictions and related API errors. Our engineering team is actively working toward a resolution. We apologize for the ongoing inconvenience and will provide our next update within 2 hours.

3. resolved Aug 24, 2026, 10:48 AM UTC

   This incident is now resolved. Following investigation we have confirmed that trial restrictions were functioning correctly for involved accounts. We apologize for the inconvenience and thank you for your patience.

Read the full incident report →