Twilio incident

SMS Delivery Delays from Twilio Phone Numbers to Claro Dominican Republic

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 25, 2026 affecting SMS, Latin America, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 06:10 AM UTC
Resolved
Aug 26, 2026, 06:31 AM UTC
Duration
1d
Detected by Pingoru
Aug 25, 2026, 06:10 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 25, 2026, 06:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 25, 2026, 07:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 25, 2026, 09:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Aug 25, 2026, 01:12 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Aug 25, 2026, 02:36 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 25, 2026, 04:36 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Aug 25, 2026, 08:38 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring Aug 26, 2026, 04:40 AM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  9. resolved Aug 26, 2026, 06:31 AM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in the Dominican Republic is operating normally.