Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in China
Twilio experienced a minor incident on August 26, 2026 affecting SMS, APAC, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 07:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 26, 2026, 07:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 26, 2026, 07:56 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.