Twilio incident
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Drillisch 1&1 Germany
Twilio experienced a minor incident on August 25, 2026 affecting SMS, Europe, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 08:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 08:11 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 25, 2026, 09:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 25, 2026, 09:48 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 25, 2026, 11:49 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Drillisch 1&1 network subscribers in Germany is operating normally.