Twilio Outage History

Started Aug 24, 2026, 05:30 AM UTC· resolved Aug 24, 2026, 06:21 AM UTC

1. investigating Aug 24, 2026, 05:30 AM UTC

   We are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. Our engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.

2. monitoring Aug 24, 2026, 05:56 AM UTC

   5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. Our engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.

3. resolved Aug 24, 2026, 06:21 AM UTC

   Flex Orchestration Services have returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.

Read the full incident report →

Started Aug 22, 2026, 06:01 PM UTC· resolved Aug 31, 2026, 09:35 PM UTC

1. investigating Aug 22, 2026, 06:01 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 22, 2026, 06:06 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 22, 2026, 07:07 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 22, 2026, 09:07 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Aug 23, 2026, 01:13 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Aug 23, 2026, 09:22 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Aug 23, 2026, 11:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Aug 23, 2026, 12:34 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Aug 23, 2026, 02:46 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Aug 23, 2026, 06:47 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

11. monitoring Aug 24, 2026, 02:53 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

12. monitoring Aug 24, 2026, 04:53 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

13. identified Aug 24, 2026, 06:45 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

14. identified Aug 24, 2026, 07:45 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

15. identified Aug 24, 2026, 09:51 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

16. monitoring Aug 24, 2026, 01:58 PM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

17. monitoring Aug 24, 2026, 03:59 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

18. monitoring Aug 24, 2026, 08:01 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

19. monitoring Aug 25, 2026, 04:03 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

20. identified Aug 25, 2026, 09:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

21. identified Aug 25, 2026, 10:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

22. identified Aug 25, 2026, 12:20 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

23. monitoring Aug 25, 2026, 04:22 PM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

24. monitoring Aug 25, 2026, 06:22 PM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

25. monitoring Aug 25, 2026, 10:23 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

26. identified Aug 26, 2026, 06:25 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

27. identified Aug 26, 2026, 07:30 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

28. identified Aug 26, 2026, 09:31 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

29. identified Aug 26, 2026, 01:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

30. monitoring Aug 26, 2026, 03:33 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

31. monitoring Aug 26, 2026, 05:33 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

32. monitoring Aug 26, 2026, 09:33 PM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

33. monitoring Aug 27, 2026, 05:34 AM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

34. identified Aug 27, 2026, 07:19 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

35. identified Aug 27, 2026, 08:21 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

36. identified Aug 27, 2026, 10:21 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

37. identified Aug 27, 2026, 02:22 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

38. identified Aug 27, 2026, 10:22 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to I.C.E network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

39. identified Aug 28, 2026, 02:23 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to ICE network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

40. monitoring Aug 28, 2026, 10:56 PM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

41. monitoring Aug 29, 2026, 01:02 AM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

42. monitoring Aug 29, 2026, 05:07 AM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

43. monitoring Aug 29, 2026, 01:08 PM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

44. monitoring Aug 30, 2026, 05:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to ICE network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

45. monitoring Aug 31, 2026, 05:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to I.C.E network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

46. resolved Aug 31, 2026, 09:35 PM UTC

    The incident has been resolved and SMS delivery from Twilio to I.C.E network subscribers in Costa Rica is operating normally.

Read the full incident report →

Started Aug 22, 2026, 03:20 PM UTC· resolved Aug 22, 2026, 07:55 PM UTC

1. investigating Aug 22, 2026, 03:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 22, 2026, 04:21 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 22, 2026, 06:13 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Aug 22, 2026, 06:14 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 22, 2026, 07:55 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.

Read the full incident report →

Started Aug 22, 2026, 02:38 PM UTC· resolved Aug 25, 2026, 02:39 PM UTC

1. identified Aug 22, 2026, 02:38 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 22, 2026, 03:50 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 22, 2026, 05:52 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Aug 22, 2026, 09:57 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Aug 23, 2026, 05:57 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. identified Aug 23, 2026, 09:58 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. identified Aug 24, 2026, 09:59 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjini network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. monitoring Aug 25, 2026, 02:39 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Dukagjini network subscribers in Kosovo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved Aug 25, 2026, 02:39 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.

Read the full incident report →

Started Aug 22, 2026, 05:15 AM UTC· resolved Aug 22, 2026, 08:31 AM UTC

1. investigating Aug 22, 2026, 05:15 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Mobile network subscribers in Oman. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 22, 2026, 05:24 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Mobile network subscribers in Oman. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 22, 2026, 06:25 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Mobile network subscribers in Oman and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 22, 2026, 08:31 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Mobile network subscribers in Oman is operating normally.

Read the full incident report →

Started Aug 22, 2026, 03:43 AM UTC· resolved Aug 22, 2026, 07:07 AM UTC

1. investigating Aug 22, 2026, 03:43 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 22, 2026, 03:45 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 22, 2026, 04:46 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 22, 2026, 05:06 AM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 22, 2026, 07:07 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio International Pre-Registered Sender IDs to Vinaphone network subscribers in Vietnam are operating normally.

Read the full incident report →

Started Aug 21, 2026, 09:40 PM UTC· resolved Aug 21, 2026, 10:00 PM UTC

1. investigating Aug 21, 2026, 09:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 21, 2026, 09:46 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. resolved Aug 21, 2026, 10:00 PM UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Read the full incident report →

Started Aug 21, 2026, 09:20 PM UTC· resolved Sep 04, 2026, 12:06 PM UTC

1. investigating Aug 21, 2026, 09:20 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 21, 2026, 09:20 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 21, 2026, 09:44 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Aug 21, 2026, 10:45 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Aug 22, 2026, 12:46 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Aug 22, 2026, 04:46 AM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Aug 22, 2026, 06:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Aug 22, 2026, 07:59 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Aug 22, 2026, 10:00 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Aug 22, 2026, 02:02 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

11. identified Aug 22, 2026, 10:02 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

12. identified Aug 23, 2026, 02:10 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

13. identified Aug 24, 2026, 02:11 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

14. identified Aug 24, 2026, 11:18 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

15. identified Aug 25, 2026, 12:18 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

16. identified Aug 25, 2026, 02:18 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

17. identified Aug 25, 2026, 06:19 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

18. identified Aug 25, 2026, 02:20 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

19. identified Aug 26, 2026, 06:21 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

20. identified Aug 27, 2026, 06:27 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

21. identified Aug 28, 2026, 06:28 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

22. identified Aug 29, 2026, 06:28 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

23. identified Aug 30, 2026, 06:30 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

24. identified Aug 31, 2026, 06:31 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

25. identified Aug 31, 2026, 02:25 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

26. identified Aug 31, 2026, 03:25 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

27. identified Aug 31, 2026, 05:32 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

28. identified Aug 31, 2026, 09:35 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

29. identified Sep 01, 2026, 05:35 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

30. identified Sep 01, 2026, 09:35 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

31. identified Sep 02, 2026, 09:36 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

32. identified Sep 03, 2026, 09:36 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

33. monitoring Sep 04, 2026, 05:59 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

34. monitoring Sep 04, 2026, 08:03 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

35. resolved Sep 04, 2026, 12:06 PM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Telefonica network subscribers in El Salvador are operating normally.

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Started Aug 21, 2026, 07:44 PM UTC· resolved Aug 21, 2026, 07:44 PM UTC

1. resolved Aug 21, 2026, 07:44 PM UTC

   Twilio Programmable Messaging API was degraded for 7 minutes between 16:46 and 16:53 Pacific Time on 08/20/2026. During this period of time customers may have experienced higher latency on requests to the Messaging API. The issue has now been resolved.

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Started Aug 21, 2026, 07:39 PM UTC· resolved Aug 22, 2026, 05:40 AM UTC

1. investigating Aug 21, 2026, 07:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 21, 2026, 07:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 21, 2026, 08:42 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 21, 2026, 10:35 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 22, 2026, 12:36 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Aug 22, 2026, 04:41 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. resolved Aug 22, 2026, 05:40 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Viva network subscribers in the Dominican Republic is operating normally.

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Started Aug 21, 2026, 04:15 PM UTC· resolved Sep 01, 2026, 10:17 PM UTC

1. investigating Aug 21, 2026, 04:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. resolved Sep 01, 2026, 10:17 PM UTC

   e have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally. This is a duplicated post from https://status.twilio.com/incidents/1p0389r8f5f2

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Started Aug 21, 2026, 07:09 AM UTC· resolved Aug 21, 2026, 10:04 AM UTC

1. identified Aug 21, 2026, 07:09 AM UTC

   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Aug 21, 2026, 07:57 AM UTC

   We have observed a recovery in voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved Aug 21, 2026, 10:04 AM UTC

   The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Japan are operating normally.

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Started Aug 21, 2026, 03:08 AM UTC· resolved Aug 21, 2026, 07:27 AM UTC

1. investigating Aug 21, 2026, 03:08 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 21, 2026, 04:08 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Aug 21, 2026, 05:52 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Aug 21, 2026, 06:57 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Aug 21, 2026, 07:27 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Altan Redes network subscribers in Mexico is operating normally.

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Started Aug 20, 2026, 08:00 PM UTC· resolved Aug 20, 2026, 08:00 PM UTC

1. resolved Aug 24, 2026, 07:38 PM UTC

   Users faced a generic error "can not be the same as your last password." when attempting to reset their password between 2026-08-20 21:59 UTC and 2026-08-24 17:15:05 UTC. During this period of time customers may have experienced issues resetting their passwords. The issue has now been resolved.

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Started Aug 20, 2026, 05:38 PM UTC· resolved Aug 20, 2026, 08:04 PM UTC

1. investigating Aug 20, 2026, 05:38 PM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 20, 2026, 05:56 PM UTC

   Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 20, 2026, 06:24 PM UTC

   We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 20, 2026, 08:04 PM UTC

   The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Mexico are operating normally.

Read the full incident report →

Started Aug 20, 2026, 12:32 PM UTC· resolved Aug 20, 2026, 04:07 PM UTC

1. investigating Aug 20, 2026, 12:32 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 20, 2026, 01:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Aug 20, 2026, 02:05 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 20, 2026, 04:07 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

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Started Aug 19, 2026, 10:45 PM UTC· resolved Aug 20, 2026, 01:02 AM UTC

1. investigating Aug 19, 2026, 10:45 PM UTC

   Our monitoring systems have detected a potential issue with Event Streams failing to deliver events. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Aug 19, 2026, 10:48 PM UTC

   We are aware of an issue affecting Event Streams delivery. Customers may experience interruptions in receiving events. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 19, 2026, 11:36 PM UTC

   Our engineers have identified the issue affecting Event Streams delivery and are working to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4. identified Aug 19, 2026, 11:51 PM UTC

   Our engineers have identified the issue affecting Event Streams delivery and are continuing work to deploy a fix. Customers may continue to experience interruptions in receiving events. We expect to provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Aug 20, 2026, 12:35 AM UTC

   Event Streams delivery is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

6. resolved Aug 20, 2026, 01:02 AM UTC

   The issue impacting event delivery has been resolved and Event Streams is operating normally at this time.

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Started Aug 19, 2026, 08:38 PM UTC· resolved Aug 20, 2026, 12:58 AM UTC

1. investigating Aug 19, 2026, 08:38 PM UTC

   Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Aug 19, 2026, 08:45 PM UTC

   We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Aug 19, 2026, 09:42 PM UTC

   We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 19, 2026, 10:10 PM UTC

   The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

5. monitoring Aug 19, 2026, 10:40 PM UTC

   The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 20, 2026, 12:33 AM UTC

   The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

7. resolved Aug 20, 2026, 12:58 AM UTC

   The latency and failures been resolved and Porting APIs are operating normally at this time.

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Started Aug 19, 2026, 08:34 PM UTC· resolved Aug 20, 2026, 03:13 AM UTC

1. investigating Aug 19, 2026, 08:34 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 08:46 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 19, 2026, 09:48 PM UTC

   Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 19, 2026, 11:09 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 20, 2026, 01:10 AM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Aug 20, 2026, 03:13 AM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in the United States is operating normally.

Read the full incident report →

Started Aug 19, 2026, 07:36 PM UTC· resolved Aug 19, 2026, 09:57 PM UTC

1. investigating Aug 19, 2026, 07:36 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 07:44 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 19, 2026, 07:59 PM UTC

   We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Aug 19, 2026, 09:57 PM UTC

   The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in Germany is operating normally.

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Started Aug 19, 2026, 05:09 PM UTC· resolved Aug 19, 2026, 07:41 PM UTC

1. investigating Aug 19, 2026, 05:09 PM UTC

   We are experiencing an issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region. Customers may also experienced increased post dial delay (PDD). Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 06:06 PM UTC

   The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 19, 2026, 06:55 PM UTC

   The issue looking up Caller ID Name (CNAM) information for Trunking Originating calls in the us2 region has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 19, 2026, 07:11 PM UTC

   Caller ID Name (CNAM) information look up for Trunking Originating calls in the us2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

5. resolved Aug 19, 2026, 07:41 PM UTC

   The issue has been resolved and Caller ID Name (CNAM) information look up for Trunking Originating calls in the us2 region is operating normally at this time.

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Started Aug 19, 2026, 02:42 PM UTC· resolved Aug 19, 2026, 04:58 PM UTC

1. investigating Aug 19, 2026, 02:42 PM UTC

   We are experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 03:40 PM UTC

   The issue causing 5xx errors for IncomingPhoneNumbers API affecting Hosted Number has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Aug 19, 2026, 04:30 PM UTC

   We are observing successful recovery for IncomingPhoneNumbers API on Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Aug 19, 2026, 04:58 PM UTC

   We are no longer experiencing 5xx errors for IncomingPhoneNumbers API affecting Hosted Numbers. This incident has been resolved.

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Started Aug 19, 2026, 09:40 AM UTC· resolved Aug 19, 2026, 02:48 PM UTC

1. investigating Aug 19, 2026, 09:40 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Aug 19, 2026, 10:41 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Aug 19, 2026, 12:44 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Aug 19, 2026, 02:46 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Aug 19, 2026, 02:48 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada is operating normally.

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Started Aug 19, 2026, 07:50 AM UTC· resolved Aug 19, 2026, 12:43 PM UTC

1. investigating Aug 19, 2026, 07:50 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 07:57 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 19, 2026, 09:01 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 19, 2026, 11:02 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Aug 19, 2026, 11:37 AM UTC

   We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Aug 19, 2026, 12:43 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.

Read the full incident report →

Started Aug 19, 2026, 06:08 AM UTC· resolved Aug 19, 2026, 07:40 PM UTC

1. investigating Aug 19, 2026, 06:08 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Aug 19, 2026, 06:22 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Aug 19, 2026, 07:23 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Aug 19, 2026, 09:31 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Aug 19, 2026, 01:35 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Aug 19, 2026, 03:35 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Aug 19, 2026, 07:40 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Telecall network subscribers in Brazil is operating normally.

Read the full incident report →