Twilio incident

Voice Call Failures from Network Subscribers to a Subset of Twilio Portugal Phone Numbers

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 25, 2026 affecting Voice, Europe, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 04:41 PM UTC
Resolved
Aug 25, 2026, 08:52 PM UTC
Duration
4h 10m
Detected by Pingoru
Aug 25, 2026, 04:41 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating Aug 25, 2026, 04:41 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 25, 2026, 04:56 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 25, 2026, 06:02 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Portugal Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 25, 2026, 07:22 PM UTC

    We have observed a recovery in voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Aug 25, 2026, 08:52 PM UTC

    The incident has been resolved and voice calls from network subscribers to a subset of Twilio Portugal Phone Numbers are operating normally.