Twilio incident

SMS Delivery Receipt Delays from Twilio to Multiple Networks in Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 26, 2026 affecting SMS, Latin America, lasting 11h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 12:23 AM UTC
Resolved
Aug 26, 2026, 11:26 AM UTC
Duration
11h 2m
Detected by Pingoru
Aug 26, 2026, 12:23 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 26, 2026, 12:23 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 26, 2026, 12:31 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 26, 2026, 01:33 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 26, 2026, 03:36 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Aug 26, 2026, 06:17 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Aug 26, 2026, 08:17 AM UTC

    We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Aug 26, 2026, 11:26 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.