Twilio incident

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 26, 2026 affecting MMS Short Code, North America, lasting 9h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 07:51 PM UTC
Resolved
Aug 27, 2026, 05:43 AM UTC
Duration
9h 52m
Detected by Pingoru
Aug 26, 2026, 07:51 PM UTC

Affected components

MMS Short Code, North America

Update timeline

  1. investigating Aug 26, 2026, 07:51 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 26, 2026, 07:53 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 26, 2026, 08:58 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 26, 2026, 11:03 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 27, 2026, 03:12 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Aug 27, 2026, 03:25 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Aug 27, 2026, 05:25 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Aug 27, 2026, 05:43 AM UTC

    The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States are operating normally.