Twilio incident

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Ufone Pakistan

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 25, 2026 affecting SMS, APAC, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 11:18 PM UTC
Resolved
Aug 26, 2026, 06:38 AM UTC
Duration
7h 19m
Detected by Pingoru
Aug 25, 2026, 11:18 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Aug 25, 2026, 11:18 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 25, 2026, 11:31 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 26, 2026, 12:33 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 26, 2026, 02:40 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 26, 2026, 04:40 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Aug 26, 2026, 06:38 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Ufone network subscribers in Pakistan is operating normally.